FAQs

Frequently Asked Questions

Total 185
Number Content Title
iON Wireless Mini
125
What smartphones do the iON Wireless Mini work with?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 45
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
  • Apple iPhone:  8, 8 Plus, X, XR, XS, XS Max, 11, iPhone SE (second generation), 12, 13/ Mini/ Pro/ Pro Max.
  • Samsung: Note 20, Note 20 Ultra, S20, S20+, S20 Ultra, S10e, S10, S10+, S9, S9+, S10 + Note 8, Note 9, Note 10, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
  • LG: V30, G6 (US version only), G4 (optional), G3 (optional), G7 ThinQ, G7+ ThinQ, G8, G8 ThinQ, G8S, G8S ThinQ, G8X, G8X ThinQ.
  • Microsoft Lumia: 1520, 1020, 930, 929, 928, 920.
  • Google Nexus: 4, 5, 6, 7 (2013)
  • Google Pixel: 3/3XL, 4/4 XL, 5/5 XL, 6/ 6 Pro.
  • BlackBerry: Q20, Z30 STA100-3, Passport SQW100-3, Classic SQC100-2, Classic SQC100-3, Classic SQC100-5, PRIV, Evolve, Evolve X.
  • Motorola: Droid Turbo, Droid Turbo2, Droid 5, Droid Mini, Moto Maxx, Ultra M, Moto X Force.
  • Nokia: Lumia 720, 735,810, 820, 830, 920, 920T, 928, 929, 930, 1520, Icon, 8 Sirocco, 9 PureView.
Have more questions?
Aivo Connect Dash & Windshield Mount
124
How do I Pair and Connect my device?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 46
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. 2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving. 3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to  use.
Have more questions?
Aivo Connect Dash & Windshield Mount
123
How do I align my phone to receive wireless charging?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 34
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples. Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
Aivo Connect Dash & Windshield Mount
122
How does the Automatic Mounting system work?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 28
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount. 2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately. 3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed. Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
Aivo Connect Dash & Windshield Mount
121
How do I install the Aivo Connect Mount on my dashboard?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 31
1. Select desired mounting location on the dashboard and clean the surface prior to installation. 2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area.  *Press and hold firmly for 30 seconds to securely adhere. 3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place. 4. Connect power cord to back  of Aivo Connect and plug charger into the cars power source.
Have more questions?
iON Wireless Duo
120
What do the lights on the iON Wireless Duo Stand mean?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 34
  • Fading White Light: When powered on, a fading White light will appear briefly then fade.
  • Blinking Red Light: A blinking Red light will appear if the device is incompatible or the Qi coil is blocked.
  • Solid White Light: A White light will remain when the device is charging wirelessly.
Have more questions?
iON Wireless Duo
119
Will the iON Wireless Duo charge my unit with a protective case on?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 33
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
Have more questions?
iON Wireless Duo
118
Does the iON Wireless Duo turn off when the smartphone is fully charged?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 36
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
Auto Sense
117
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.28 | Votes 0 | Views 39
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger. Please also take note of the following:
  1. For all Apple & Samsung devices, please bring down the bottom foot- this will align your device with the "sweet spot" and allow for a seamless charge.
  2. Apple devices have a charging radius of 3mm. If the unit falls out of the charging radius the device will not charge.
  3. Apple & Samsung when in use will utilize standard charge to prevent the smartphone from overheating. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
Have more questions?
Auto Sense
116
What do the colors on the Auto Sense Car Mounts charging indicator mean?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.28 | Votes 0 | Views 30
Charging Indicator: Your device's screen will show that it is charging.
  • Green light: A solid green light will appear when the smartphone is charging.
  • Red Light: A blinking or flashing red light shows incompatibility with a smartphone.
If the mount is too hot to charge a blinking red light will appear. Let mount cool before you resume charging.
Have more questions?
Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

Start typing and press Enter to search