FAQs

Frequently Asked Questions

Total 185
Number Content Title
Aivo Connect Dash & Windshield Mount
135
Will the Aivo Connect work if my dashboard gets hot?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 41
Yes, it has been designed with a coin cell battery, so it can withstand the high heat of the cars dashboard.
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Aivo Connect Dash & Windshield Mount
134
Will the backup battery continue to operate after the power has been disconnected?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 41
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.
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Aivo Connect Dash & Windshield Mount
133
What do the Alex LED indicators mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 43
aivo alexa indicators               The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa. Solid White – Powering on Flashing Orange – Searching device Solid Orange – Device not found Flashing Cyan – Device is connected (Flash 3x) Solid Cyan – Wake word activated Alternating Dark Blue & Cyan – Thinking Flashing Red – Device not connected Solid Red – Mute No light – No interaction in progress Please note that the color code can be located in section 04 (The Alexa user experience) within the manual provided along with the Aivo Connect Mount.
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iON Wireless Plus
132
What is the difference between iON Wireless Plus & iON Wireless Mini?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 39
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device. 91e788bb f2c3 4bf3 a9ff 031e4faad3cc 1
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iON Wireless Mini
131
What is the difference between iON Wireless Plus & iON Wireless Mini?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 41
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device. 91e788bb f2c3 4bf3 a9ff 031e4faad3cc
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Aivo Connect Dash & Windshield Mount
130
What do the Qi Wireless LED indicators mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 57
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status. Solid White – Qi Wireless charging engaged Flashing Red – Foreign object detected; wireless charging blocked No light – No charging in progress
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Aivo Connect Dash & Windshield Mount
129
Which smartphones does the Aivo Connect work with?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 39
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible. Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases. Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge. Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
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iON Wireless Plus
128
What smartphones do the iON Wireless Plus Charging Pads work with?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 60
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
  • Apple iPhone:  8, 8 Plus, X, XR, XS, XS Max, 11, iPhone SE (second generation), 12, 13/ Mini/ Pro/ Pro Max.
  • Samsung: Note 20, Note 20 Ultra, S20, S20+, S20 Ultra, S10e, S10, S10+, S9, S9+, S10 + Note 8, Note 9, Note 10, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
  • LG: V30, G6 (US version only), G4 (optional), G3 (optional), G7 ThinQ, G7+ ThinQ, G8, G8 ThinQ, G8S, G8S ThinQ, G8X, G8X ThinQ.
  • Microsoft Lumia: 1520, 1020, 930, 929, 928, 920.
  • Google Nexus: 4, 5, 6, 7 (2013)
  • Google Pixel: 3/3XL, 4/4 XL, 5/5 XL, 6/ 6 Pro.
  • BlackBerry: Q20, Z30 STA100-3, Passport SQW100-3, Classic SQC100-2, Classic SQC100-3, Classic SQC100-5, PRIV, Evolve, Evolve X.
  • Motorola: Droid Turbo, Droid Turbo2, Droid 5, Droid Mini, Moto Maxx, Ultra M, Moto X Force.
  • Nokia: Lumia 720, 735,810, 820, 830, 920, 920T, 928, 929, 930, 1520, Icon, 8 Sirocco, 9 PureView.
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Aivo Connect Dash & Windshield Mount
127
What are some examples of Alexa Skills that can be used with the device?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 32
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road. For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
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Aivo Connect Dash & Windshield Mount
126
How do I unpair my device?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 34
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

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