FAQs

Frequently Asked Questions

Total 185
Number Content Title
N/S
175
Do I have to pay customs fees for my international order?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 79
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
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N/S
174
What countries does iOttie Ship to?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 95
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
  • Australia
  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Korea
  • Luxembourg
  • Mexico
  • The Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom
  • United States
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N/S
173
Can I change the delivery address after my order has been shipped?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 69
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
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Velox Air Vent Mount
172
How do you remove the mount from the vent? Is it easy?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 82
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
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Velox Air Vent Mount
171
Does the Velox Air Vent Mount work on circular air vents?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 86
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below. compatible air vents
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Velox Air Vent Mount
170
Does the Velox Wireless Air Vent Mount come with metal plate kit?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 93
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
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Velox Air Vent Mount
169
Does the Velox Magnetic Air Vent Mount come with a cord?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 80
No, it doesn't.
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Velox Air Vent Mount
168
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 74
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
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Velox Air Vent Mount
167
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 81
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
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Velox Air Vent Mount
166
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 74
No, the vent attachment is not removable.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

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