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iOttie Connect App Support

Explore new features to help you connect with others, stay focused, and do more with your Aivo Series.

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FAQs

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Number Content Title
Alexa Assisted
Aivo View
185
Does the Aivo View Dash Cam still work when the car is parked?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 77
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
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Alexa Assisted
Aivo View
184
What is the field of view?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 84
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
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Alexa Assisted
Aivo View
183
How do I install the Aivo View to my windshiled?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 84
 

1. Choose Mounting Location

*Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.  

2. Clean the area where you plan to install the Magnetic Mounting Base.

aivo view installation clean  

3. Locate the Magnetic Mounting Base​ at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive.

aivo view installation remove the mounting baseaivo view installation remove red film

 

4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds

aivo view installation attach magnetic mount base to windshield  

4. Connect the included power cable.

aivo view installation connect power cable

 

5. Attach the Aivo View to the base.

aivo view installation attach aivo to magnetic base on windshield
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Alexa Assisted
Aivo View
182
Does the Aivo View Dash Cam have to be constantly plugged in to work?
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Bae Minseong | 2022.02.03 | Votes 0 | Views 82
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
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Alexa Assisted
Aivo View
181
How do I insert and remove the SD card?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 100
-Remove the silicone cover on the side of the Dash Cam and insert a compatible Micro SD card. - Push until the card clicks into place. You may use the edge of a small coin or similar object if necessary. -A second push inwards will release
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N/S
180
When will my order ship if I select an expedited shipping method?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 73
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST. Orders placed before the shipping cut-off time will usually be shipped on the same day. Orders placed after this time will be shipped on the following business day. Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
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N/S
179
Does iOttie offer free shipping?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 85
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
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N/S
178
What do I need to do when I received a different product than what I ordered?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 85
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
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N/S
177
How long will it take for my order to be delivered?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 97
  • Domestic Shipping Time: Once your item has left our fulfillment center, it will take 3-7 business days to arrive at your address in the United States. Please note that Standard Shipping delivery times cannot be guaranteed, therefore, we recommend that you select one of our ‘Express Shipping Methods’ if you need to receive your order within a specific timeframe.
  • International Shipping Time: Once your item has left our fulfillment center, it will take 2-4 weeks to arrive at your address abroad.
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N/S
176
How long will it take for my order to be shipped?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 97
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
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N/S
175
Do I have to pay customs fees for my international order?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 79
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
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N/S
174
What countries does iOttie Ship to?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 95
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
  • Australia
  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Korea
  • Luxembourg
  • Mexico
  • The Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom
  • United States
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N/S
173
Can I change the delivery address after my order has been shipped?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 69
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
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MagSafe
Velox Air Vent Mount
172
How do you remove the mount from the vent? Is it easy?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 82
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
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MagSafe
Velox Air Vent Mount
171
Does the Velox Air Vent Mount work on circular air vents?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 86
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below. compatible air vents
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MagSafe
Velox Air Vent Mount
170
Does the Velox Wireless Air Vent Mount come with metal plate kit?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 93
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
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MagSafe
Velox Air Vent Mount
169
Does the Velox Magnetic Air Vent Mount come with a cord?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 80
No, it doesn't.
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MagSafe
Velox Air Vent Mount
168
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 74
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
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MagSafe
Velox Air Vent Mount
167
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 81
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
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MagSafe
Velox Air Vent Mount
166
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 74
No, the vent attachment is not removable.
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MagSafe
Velox Air Vent Mount
165
Can the Velox Magnetic Air Vent Mount hold my phone in landscape mode?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 73
Yes, it has 360 adjustable strong ball joint for flexible and optimal viewing angles.
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Alexa Assisted
Aivo View
164
What size SD card should I get for the Aivo View?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 84
The Micro SD Card that must be inserted prior to operation is compatible with sizes ranging from 32GB to 128GB, Class 10.sd card
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Alexa Assisted
Aivo View
163
Does the Aivo View come with an SD card?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 78
The Aivo View Dash Cam requires a Micro SD Card that must be inserted prior to operation. This is not included and will need to be purchased separately.
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Wireless Chargers
iON Wireless Plus
162
Does the iON Wireless Pad Plus turn off when the smartphone is fully charged?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
The iON Wireless Pad Plus does not have an auto off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
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Wireless Chargers
iON Wireless Stand
161
Is the iON Wireless Stand convertible? As in can it go flat also?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 126
At this time the iON Wireless Stand is just a stand and will not turn into a charging pad.
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Wireless Chargers
iON Wireless Stand
160
Does the iON Wireless Stand turn off when the smartphone is fully charged?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 78
The iON Wireless Stand does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
Wireless Chargers
iON Wireless Plus
159
Will the iON Wireless Plus Charging Pads charge my unit with a protective case on?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum Cases may not charge as well.
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Wireless Chargers
iON Wireless Mini
158
Will the iON Wireless Mini Pad charge my unit with a protective case on?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 73
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminium Cases may not charge as well.
Have more questions?
Wireless Chargers
iON Wireless Plus
157
Is the iON Wireless Plus Charging Pad a portable charger?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
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Wireless Chargers
iON Wireless Mini
156
Is the iON Wireless Mini a portable charger?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 70
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
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Wireless Chargers
iON Wireless Plus
155
What are the specifications iON Wireless Plus Fast Charging Pad?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 77
  • Max Wireless Charging Capacity: 7.5w iPhone, 10W Android
  • Max USB-A Charging Capacity: 12W
ion wireless plus specs
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
154
My Aivo Connect Device is not fast charging. Why is that?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 69
Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging. PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
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Wireless Chargers
iON Wireless Duo
153
What power adapter is used on the iON Wireless Duo?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 67
All iON Wireless Charging Pads use a USB-C charging connection to power on.
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Wireless Chargers
iON Wireless Stand
152
What power adapter is used on the iON Wireless Stand?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 77
All iON Wireless Charging Pads use a USB-C charging connection to power on.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
151
Will the Aivo Connect drain my battery if left plugged in when I leave the car?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 73
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
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Wireless Chargers
iON Wireless Mini
150
What power adapter is used on the iON Wireless Mini?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
All iON Wireless Charging Pads use a USB-C charging connection to power on.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
149
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
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Wireless Chargers
iON Wireless Plus
148
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge. ion 1 Rest your smartphone on the charging surface parallel to the charging pad.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
147
Will the Aivo Connect also be available in other mounting options (Air Vent or CD)?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 81
Since the base houses the Alexa components we cannot create a vent or CD version.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
146
Is there an on and off switch?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode.
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Wireless Chargers
iON Wireless Mini
145
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 98
ion
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
144
What are the buttons for at the back of the Aivo Connect Mount?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 80
‘Back Left’ button – This is the Mute/Unmute button ‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a  new device.  Please note that this button can also be used in place of the Wake Word when using  Alexa. 
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Wireless Chargers
iON Wireless Mini
143
What are the specifications iON Wireless Mini Fast Charging Pad?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 89
Max Wireless Charging Capacity: 7.5w iPhone, 10W Android ionmini specs
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
142
What is the length of the cable on the Dual Car Charger with USB?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 83
The length of the cable is 3ft.
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Wireless Chargers
iON Wireless Plus
141
What do the lights on the iON Wireless Plus Charging Pad mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device. White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly. Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked. charging indicator
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
140
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 71
The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
139
What is a Wake Word?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 103
  • A Wake Word can be used to ask Alexa anything. The Wake Word is simply “Alexa”.
  • The Invoke Alexa Button on the back of the mount base can also be used instead of the Wake Word.
  • The Mute/Unmute Button also on the back of the mount, can be used to turn Alexa on/off.
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Wireless Chargers
iON Wireless Mini
138
What do the lights on the iON Wireless Mini mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 194
  • Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device.
  • White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly.
  • Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked.
charging indicator
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
137
Does the Aivo Connect fast charge the Google pixel models?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 135
As stated by Google, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel models. The Aivo Connect is not certified with google, so will not provide fast charge for pixel phones; standard charge only. Please note: we strongly advise that you use the cable and power adapter provided, as third party components may negatively impact wireless charging performance.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
136
Can I play music through my car speakers?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 83
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
135
Will the Aivo Connect work if my dashboard gets hot?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 80
Yes, it has been designed with a coin cell battery, so it can withstand the high heat of the cars dashboard.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
134
Will the backup battery continue to operate after the power has been disconnected?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 88
The Backup battery will continue to operate the Aivo Connect cradle arms (open & close) after the power has been disconnected and turned off.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
133
What do the Alex LED indicators mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 99
aivo alexa indicators               The Alexa LED Ring, which is located at the base of the mount, will light up in the following colors to indicate its current interaction with Alexa. Solid White – Powering on Flashing Orange – Searching device Solid Orange – Device not found Flashing Cyan – Device is connected (Flash 3x) Solid Cyan – Wake word activated Alternating Dark Blue & Cyan – Thinking Flashing Red – Device not connected Solid Red – Mute No light – No interaction in progress Please note that the color code can be located in section 04 (The Alexa user experience) within the manual provided along with the Aivo Connect Mount.
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Wireless Chargers
iON Wireless Plus
132
What is the difference between iON Wireless Plus & iON Wireless Mini?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 81
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device. 91e788bb f2c3 4bf3 a9ff 031e4faad3cc 1
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Wireless Chargers
iON Wireless Mini
131
What is the difference between iON Wireless Plus & iON Wireless Mini?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 85
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device. 91e788bb f2c3 4bf3 a9ff 031e4faad3cc
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
130
What do the Qi Wireless LED indicators mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 156
The Qi Wireless LED indicators, which are located at the bottom of the mount, will light up in the following colors to indicate its current connection status. Solid White – Qi Wireless charging engaged Flashing Red – Foreign object detected; wireless charging blocked No light – No charging in progress
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
129
Which smartphones does the Aivo Connect work with?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 119
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible. Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases. Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge. Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
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Wireless Chargers
iON Wireless Plus
128
What smartphones do the iON Wireless Plus Charging Pads work with?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 109
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
  • Apple iPhone:  8, 8 Plus, X, XR, XS, XS Max, 11, iPhone SE (second generation), 12, 13/ Mini/ Pro/ Pro Max.
  • Samsung: Note 20, Note 20 Ultra, S20, S20+, S20 Ultra, S10e, S10, S10+, S9, S9+, S10 + Note 8, Note 9, Note 10, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
  • LG: V30, G6 (US version only), G4 (optional), G3 (optional), G7 ThinQ, G7+ ThinQ, G8, G8 ThinQ, G8S, G8S ThinQ, G8X, G8X ThinQ.
  • Microsoft Lumia: 1520, 1020, 930, 929, 928, 920.
  • Google Nexus: 4, 5, 6, 7 (2013)
  • Google Pixel: 3/3XL, 4/4 XL, 5/5 XL, 6/ 6 Pro.
  • BlackBerry: Q20, Z30 STA100-3, Passport SQW100-3, Classic SQC100-2, Classic SQC100-3, Classic SQC100-5, PRIV, Evolve, Evolve X.
  • Motorola: Droid Turbo, Droid Turbo2, Droid 5, Droid Mini, Moto Maxx, Ultra M, Moto X Force.
  • Nokia: Lumia 720, 735,810, 820, 830, 920, 920T, 928, 929, 930, 1520, Icon, 8 Sirocco, 9 PureView.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
127
What are some examples of Alexa Skills that can be used with the device?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 77
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road. For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
126
How do I unpair my device?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 77
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
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Wireless Chargers
iON Wireless Mini
125
What smartphones do the iON Wireless Mini work with?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 89
The iON Wireless Series Charging Pads will work with Smartphones that have built-in Qi wireless charging such as below:
  • Apple iPhone:  8, 8 Plus, X, XR, XS, XS Max, 11, iPhone SE (second generation), 12, 13/ Mini/ Pro/ Pro Max.
  • Samsung: Note 20, Note 20 Ultra, S20, S20+, S20 Ultra, S10e, S10, S10+, S9, S9+, S10 + Note 8, Note 9, Note 10, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.
  • LG: V30, G6 (US version only), G4 (optional), G3 (optional), G7 ThinQ, G7+ ThinQ, G8, G8 ThinQ, G8S, G8S ThinQ, G8X, G8X ThinQ.
  • Microsoft Lumia: 1520, 1020, 930, 929, 928, 920.
  • Google Nexus: 4, 5, 6, 7 (2013)
  • Google Pixel: 3/3XL, 4/4 XL, 5/5 XL, 6/ 6 Pro.
  • BlackBerry: Q20, Z30 STA100-3, Passport SQW100-3, Classic SQC100-2, Classic SQC100-3, Classic SQC100-5, PRIV, Evolve, Evolve X.
  • Motorola: Droid Turbo, Droid Turbo2, Droid 5, Droid Mini, Moto Maxx, Ultra M, Moto X Force.
  • Nokia: Lumia 720, 735,810, 820, 830, 920, 920T, 928, 929, 930, 1520, Icon, 8 Sirocco, 9 PureView.
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
124
How do I Pair and Connect my device?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 87
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. 2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving. 3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to  use.
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
123
How do I align my phone to receive wireless charging?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 78
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples. Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
122
How does the Automatic Mounting system work?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 75
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount. 2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately. 3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed. Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
121
How do I install the Aivo Connect Mount on my dashboard?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 73
1. Select desired mounting location on the dashboard and clean the surface prior to installation. 2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area.  *Press and hold firmly for 30 seconds to securely adhere. 3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place. 4. Connect power cord to back  of Aivo Connect and plug charger into the cars power source.
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Wireless Chargers
iON Wireless Duo
120
What do the lights on the iON Wireless Duo Stand mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 78
  • Fading White Light: When powered on, a fading White light will appear briefly then fade.
  • Blinking Red Light: A blinking Red light will appear if the device is incompatible or the Qi coil is blocked.
  • Solid White Light: A White light will remain when the device is charging wirelessly.
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Wireless Chargers
iON Wireless Duo
119
Will the iON Wireless Duo charge my unit with a protective case on?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 84
It all depends on the thickness of the case and the material used. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum cases may not charge as well.
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Wireless Chargers
iON Wireless Duo
118
Does the iON Wireless Duo turn off when the smartphone is fully charged?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 77
The iON Wireless Duo does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
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Wireless Charging Mounts
Auto Sense
117
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 95
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger. Please also take note of the following:
  1. For all Apple & Samsung devices, please bring down the bottom foot- this will align your device with the "sweet spot" and allow for a seamless charge.
  2. Apple devices have a charging radius of 3mm. If the unit falls out of the charging radius the device will not charge.
  3. Apple & Samsung when in use will utilize standard charge to prevent the smartphone from overheating. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
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Wireless Charging Mounts
Auto Sense
116
What do the colors on the Auto Sense Car Mounts charging indicator mean?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 71
Charging Indicator: Your device's screen will show that it is charging.
  • Green light: A solid green light will appear when the smartphone is charging.
  • Red Light: A blinking or flashing red light shows incompatibility with a smartphone.
If the mount is too hot to charge a blinking red light will appear. Let mount cool before you resume charging.
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Wireless Charging Mounts
Auto Sense
115
My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 64
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
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Wireless Charging Mounts
Auto Sense
114
Will the mount drain my battery if left plugged in when I leave the car?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 74
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
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Wireless Charging Mounts
Auto Sense
113
Will the Auto Sense Charger turn off when the phone is fully charged?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 73
No, the Auto Sense Wireless Charger will not turn off after the phone is fully charged. However, your phone should do this. Cell Phones implement the charging internally, the Auto Sense Wireless Charger just supplies power wirelessly. The phone communicates with the "charger" (this device) and the power is turned on/off as needed.
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Wireless Charging Mounts
Auto Sense
112
How Do I remove my phone from the Auto Sense Mount?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 80
There are two buttons on either side of the mount cradle that should be pressed to release the cradle arms. You can press one or both to release your phone.
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Wireless Charging Mounts
Auto Sense
111
What are the charging specifications of the Auto Sense?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 75
Max Wireless Charging Capacity: 7.5W iPhone, 10W Android.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
110
Will the Easy One Touch 2 Qi Wireless Mount work with a phone case?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 83
Yes, it's able to charge through the thickness of up to 3MM.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
109
Does the Easy One Touch Fast Wireless 2 Qi Wireless Mount charge the Google pixel 3 XL or Google Pixel 4?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 76
Yes. It has been certified within the "Made for Google" program, which enables third-party accessories to accompany Google-brand devices.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
108
Will the Easy One Touch Fast Wireless 2 Qi Wireless Mount Charger turn off when the phone is fully charged?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 104
No, it will not turn off after the phone is fully charged, however smartphones usually regulate the charging internally. 
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Wireless Charging Mounts
Easy One Touch 2 Wireless
107
How wide do the Easy One Touch Wireless 2 Qi Wireless Charging Mount arms open?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 80
The Easy One Touch Wireless 2 Charging Mount has mount cradle arms that open up to 3.6 inches wide, and mount cradle feet with a button that can be adjusted to fit large and extra-large smartphones.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
106
How do I prevent my Easy One Touch 2 Qi Wireless Mount from overheating?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 78
The Easy One Touch 2 Qi Wireless Mount has vent holes in the back to help avoid overheating. You can also try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
105
My car does not have a cigarette port for charging. Will the Easy One Touch 2 Qi Wireless Mount work if I have a traditional US
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Bae Minseong | 2022.01.28 | Votes 0 | Views 64
If you supply your own cable from the USB to the mount, it should work. However, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
104
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 84
Max Wireless Charging Capacity:7.5W iPhone. 10W for Android and Google Pixel.
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Universal Mounts
Easy One Touch Connect Pro
103
What do the LED light indicators mean?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 83
  alexa led indicators 1
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Wireless Charging Mounts
Easy One Touch 2 Wireless
102
What smartphones does the Easy One Touch 2 Qi Wireless Mount work with?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 115
The Easy One Touch 2 Qi Wireless Charging Mount is compatible with Smartphones that have built-in Qi wireless charging. Please confirm that your phone is Qi enabled before using the mount. Some examples are listed below:
  • Apple iPhone:  8, 8 Plus, X, XR, XS, XS Max, 11, iPhone SE (second generation), 12, 13/ Mini/ Pro/ Pro Max.  
  • Samsung: Note 20, Note 20 Ultra, S20, S20+, S20 Ultra, S10e, S10, S10+, S9, S9+, S10 + Note 8, Note 9, Note 10, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge.  
  • LG: V30, G6 (US version only), G4 (optional), G3 (optional), G7 ThinQ, G7+ ThinQ, G8, G8 ThinQ, G8S, G8S ThinQ, G8X, G8X ThinQ.
  • Microsoft Lumia: 1520, 1020, 930, 929, 928, 920.  
  • Google Nexus: 4, 5, 6, 7 (2013)  
  • Google Pixel: 3/3XL, 4/4 XL, 5/5 XL, 6/ 6 Pro.  
  • BlackBerry: Q20, Z30 STA100-3, Passport SQW100-3, Classic SQC100-2, Classic SQC100-3, Classic SQC100-5, PRIV, Evolve, Evolve X.  
  • Motorola: Droid Turbo, Droid Turbo2, Droid 5, Droid Mini, Moto Maxx, Ultra M, Moto X Force.  
  • Nokia: Lumia 720, 735,810, 820, 830, 920, 920T, 928, 929, 930, 1520, Icon, 8 Sirocco, 9 PureView.  
Have more questions?
Universal Mounts
Easy One Touch Connect Pro
101
Can I use Alexa in languages other than English?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 62
As of April 2021, Alexa supports 8 languages:
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Portuguese
  • Spanish
Have more questions?
Wireless Charging Mounts
Easy One Touch 2 Wireless
100
Can I change the position of the Easy One Touch 2 Qi Wireless Mount once I've placed it on my dashboard?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 75
The dashboard pad is one time use only. We strongly advise that you use the one-time only dashboard pad when mounting to the dashboard and avoid placing the suction cup onto the dashboard directly. We do sell dashboard pads in case you ever need some extra pads, and we also cover dashboard pad defects under our warranty policy.
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Universal Mounts
Easy One Touch Connect Pro
99
Can I play music through my car speakers?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 78
If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone.
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Universal Mounts
Easy One Touch Connect Pro
98
How do I set up the device?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 82
Download the Alexa APP: iOS Users Android Users Download the iOttie Connect App Android Users
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Universal Mounts
iTap Magnetic 2
97
Will the Metal Plates included in the iTap Magnetic mounts interfere with Qi Wireless charging?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 75
If you place the Metal Plate in the middle of your smartphone, it will interfere with wireless charging. However, if you apply the Small Metal Plate toward the bottom of your smartphone, you will be able to utilize magnetic mounting without interfering with wireless charging. 71v9tkaidxl. sl1500
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Universal Mounts
Easy One Touch Connect Pro
96
How do I connect to Pandora using the Easy One Touch Connect?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 71
  • Launch the Alexa app
  • Go to the menu and select Settings
  • Select Music, and then select Pandora
  • Select Enable
  • Sign in by entering your account information for the Pandora service
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Universal Mounts
iTap Magnetic 2
95
How do I apply my iTap metal plates correctly?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 89

Step 1: Apply the protective film to the desired location of metal plate placement. To do this, please remove the cover from the adhesive film than apply the film to the back of the smartphone. Press and rub for a tight seal.  

Step 2: Select Metal Plate. Peel adhesive cover off Metal Plate and apply firmly on the back of smartphone or case.

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Universal Mounts
iTap Magnetic 2
94
What is the maximum width of a smartphone that an iOttie iTap Magnetic Mount can hold?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 75
iOttie iTap Magnetic Mounts are completely universal, please make sure to test the weight of your smartphone before usage.
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Universal Mounts
iTap Magnetic 2
93
What is the difference between inner and outer metal plates?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 88

The inner plate goes in between smartphone and case. It uses a very small amount of adhesive tape to secure it in place.

The outer plate goes on the outside of the smartphone or case. It uses an adhesive tape to secure it in place.

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Universal Mounts
iTap Magnetic 2
92
What is the adhesive film that came with my metal plates?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 89
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
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Universal Mounts
iTap Magnetic 2
91
Are the attachments on the iTap Magnetic 2 removable like in other iOttie mounts?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 89
No, the attachments are not removable.
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Universal Mounts
Easy One Touch 4 CD Slot Mount
90
How to remove the Easy One Touch 4 CD Slot Mount from actual cd holder?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 128
There is a little lever/clip that you lock it into place when you are using the Phone Holder. To remove from CD player, push the lever the opposite direction to remove from CD player.
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Universal Mounts
Easy One Touch 4 CD Slot Mount
89
Can you use a cd or dvd with the Easy One Touch 4 CD Slot Mount installed the slot?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 86
No, because CD connector blades will be inserted into the slot where the CD goes.
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Universal Mounts
Easy One Touch 4 CD Slot Mount
88
What prevents the phone from slipping down? How tight is the grip of the Easy One Touch 4 CD Slot Mount?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 74
The arms have a firm grip and are lined with an anti-slipping surface.
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Universal Mounts
Easy One Touch 4 Vent Mount
87
What is the maximum that the Easy One Touch 4 Vent Mount can expand?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 65
The Easy One Touch Air Vent Mount can expand up to 3.5 inches in width.
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Universal Mounts
Easy One Touch 5
86
Can I remove the mount cradle feet from the Easy One Touch 5?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 69
Yes, the feet are removable.
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Universal Mounts
Easy One Touch 5
85
Is the suction cup reusable?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 74
Yes, the suction cups can be re- used. If it loses some stickiness when removed, to restore the stickiness, rinse the suction cup with warm water (no soap) while massaging the cup at the same time, and then let it air dry. That usually brings the suction cup back to good condition.
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Universal Mounts
Easy One Touch 5
84
How do I use the dashboard pad?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 71
The black dashboard pad is to be used when mounting to the dashboard (you don't need it if you are mounting to glass). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first- sticky side down.
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Universal Mounts
Easy One Touch 5
83
Is the Dashboard Pad reusable?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 64
No, the dashboard pad is one time use only.
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Universal Mounts
Easy One Touch 5
82
How do I remove the suction cup from its mounted position?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 75
The first few times it may be hard to remove from applied surface. To safely remove, we suggest the following steps:
  1. Release the locking lever.
  2. Pull on the tab of the suction cup to allow some air in and then pull up slowly.
  3. If you feel some resistance, gently slide dental floss, a credit card (at your own risk) or a putty knife under the suction up to help break the seal.
If there's still resistance, try 'Goo Gone' to loosen the adhesive. Once the seal is broken, peel the rest of the suction cup from the surface.
Have more questions?
MagSafe
Velox Wireless Air Vent Mount
81
Does the Velox Wireless Air Vent Mount work on circular air vents?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 85
The Velox Wireless Vent Mount is designed to work with flat air vent blades, as shown in image below.     compatible air vents
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Universal Mounts
Easy One Touch 5
80
How do I remove the dashboard pad?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 67
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove. If there's still resistance, try 'Goo Gone' to loosen the adhesive.
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MagSafe
Velox Wireless Air Vent Mount
79
Can I fast charge with the Velox Wireless Air Vent Mount?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 92
Yes, it will charge at a rate of 7.5 W.
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MagSafe
Velox Wireless Air Vent Mount
78
How does the Velox Wireless Air Vent Mount work?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 106
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone's 12 and 13 MagSafe models; providing a secure hold and optimal alignment for wireless charging. velox internal ring magnet
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MagSafe
Velox Wireless Air Vent Mount
77
Does the Velox Wireless Air Vent Mount come with metal plate kit?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 76
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
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MagSafe
Velox Wireless Air Vent Mount
76
Is it possible to remove the cable from the Velox Wireless Air Vent Mount?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 176
No, the cable is not detachable.
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MagSafe
Velox Wireless Air Vent Mount
75
Can the Velox Magnetic Wireless hold my phone in landscape mode?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 80
Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles.
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MagSafe
Velox Wireless Air Vent Mount
74
My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 82
You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario.
Have more questions?
MagSafe
Velox Wireless Air Vent Mount
73
Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 96
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
Velox Wireless Air Vent Mount
72
Does the Velox Magnetic Wireless provide fast charge?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 71
Yes, it will charge iPhone 12 and 13 models at a rate of 7.5 W.
Have more questions?
MagSafe
Velox Wireless Air Vent Mount
71
Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 63
No, unlike some of the other series, the vent adapter is not removable or interchangeable.
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MagSafe
Velox Wireless Air Vent Mount
70
Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in?
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Bae Minseong | 2022.01.28 | Votes 0 | Views 89
If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t.
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MagSafe
Velox Wireless Air Vent Mount
69
Are you going to make a dashboard mount for the Velox Magnetic Wireless?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 144
Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release.
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Wireless Charging Mounts
iTap Wireless 2
68
What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 81
The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches.
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Wireless Charging Mounts
iTap Wireless 2
67
Do I have to use the cable that comes with the iTap Wireless 2?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 77
You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge.
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Wireless Charging Mounts
iTap Wireless 2
66
What do the colors on the iTap Wireless 2 Indicators mean?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 70
  • The solid Green light indicates that the smartphone is charging.
  • A blinking Red light indicates that it is not charging and is usually a result of the mount or smartphone overheating, or a foreign object is detected.
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Wireless Charging Mounts
iTap Wireless 2
65
Will the iTap Wireless 2 charge through a phone case?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 85
Yes, it's able to charge through the thickness of up to 6-7 mm.
Have more questions?
Universal Mounts
iTap Magnetic 2
64
Will the iTap Magnets work with a case on my phone?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 109
Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both.
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Universal Mounts
iTap Magnetic 2
63
Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 74
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use.
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Universal Mounts
iTap Magnetic 2
62
Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 72
There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal.
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Alexa Assisted
Easy One Touch Connect Pro
61
How do I connect to Pandora using the Easy One Touch Connect Pro?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 80
To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below:
  •  Launch the Alexa app.
  • Go to the menu and select Settings.
  • Select Music, and then select Pandora.
  • Select Enable.
  • Sign in by entering your account information for the Pandora service.
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MagSafe
Velox Wireless Air Vent Mount
60
Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 71
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
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MagSafe
Velox Wireless Air Vent Mount
59
How long is the cable on the Velox Wireless Air Vent Mount?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 66
The cable is 4 feet long (or about 1.2 meters).
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MagSafe
Velox Wireless Air Vent Mount
58
Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 79
The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on.
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Velox Wireless Air Vent Mount
57
Can the Velox Wireless Air Vent Mount be used with a MagSafe case?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 77
Yes, it is definitely compatible with MagSafe cases.
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MagSafe
Velox Wireless Air Vent Mount
56
Does the power cord need to be plugged in for my Velox Magnetic Wireless to work?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 85
The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord.
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MagSafe
Velox Wireless Air Vent Mount
55
What type of power adapter does the Velox Wireless Air Vent Mount use?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 77
The Velox Magnetic Wireless Mount features a 12V Power Outlet Adapter with a USB-C power cable.
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Accessories
Dashboard Pad
54
Will the dashboard mount damage my dashboard?
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Bae Minseong | 2022.01.18 | Votes 0 | Views 88
If you have a concern about dashboard damage we do recommend mounting the car mount on your windshield (state law permitting). You may also consider our Air Vent or CD Slot Car Mounts. We also have included a dashboard pad with most of our car mounts to allow for a smooth surface and help in regards to preventing damage from occurring to your dashboard.* iOttie will not be liable for any indirect, incidental, or punitive damages arising from the use of any iOttie product. The iOttie Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property. *Please note: due to vehicle recalls due to the dashboard on these vehicles cracking, melting, etc, if you have Lexus or Toyota Vehicles from the list below, we recommend mounting on your windshield (state law permitting). You may also consider our Easy One Touch 4 Air Vent or Easy One Touch 4 CD Slot Car Mounts. 2003-2005 Toyota 4Runner 2005-2010 Toyota Avalon 2007-2011 Toyota Camry and Camry Hybrid 2004-2010 Toyota Sienna 2004-2008 Toyota Solara 2007-2008 Lexus ES 350 2003 -2008 Lexus GX 470 2006- 2008 Lexus IS 250/350 2007 Lexus LS 460 2004-2006 Lexus RX 330 2007- 2009 Lexus RX 350 2005- 2008 Lexus RX 400h
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Alexa Assisted
Aivo Connect
53
What are the buttons for at the back of the Aivo Connect Mount?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 85
There are two buttons on the back of the device: Invoke Alexa Button and Mute/Unmute Button. Invoke Alexa Button After Aivo Connect powers on, hold the Invoke Alexa Button for 5 seconds to initiate Setup Mode. The LED Ring will pulse orange as Alexa directs you to the Alexa App to add a new device. Mute/Unmute Button The Mute/Unmute Button also on the back of the mount base can be used to turn Alexa on/off.
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Alexa Assisted
Easy One Touch Connect Pro
52
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 88
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
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Alexa Assisted
Easy One Touch Connect Pro
51
Can I turn Alexa off?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 105
Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening.
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Wireless Charging Mounts
Aivo Connect
50
How does the Automatic Mounting system work?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 81
  1. Sidearms on mount automatically open via silent step motor when the phone is detected in front of the proximity sensor on the mount.
  2. Once the phone is placed in the mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
  3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with the manufacturer of your phone for a specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples. 
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N/S
49
How do I initiate a warranty claim?
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Bae Minseong | 2022.01.06 | Votes 0 | Views 81
You may fill out the form on our warranty/replacement page or contact us directly at cs@iottie.com. Please make sure to provide proof of purchase and your most updated shipping address.
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Wireless Chargers
iON Wireless Mini
48
What smartphones do the iON Wireless Mini Charging Pads work with?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 95
iON Wireless Mini is compatible with iPhone & Samsung Series, and all Qi-enabled devices.
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Wireless Charging Mounts
Easy One Touch Wireless 2
47
Does the Easy One Touch Wireless Charging Mount work in landscape as well?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 85
Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around.
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Wireless Charging Mounts
N/S
46
Does the Qi wireless charger have to always be plugged in to be charging your phone?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 68
Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge.
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Wireless Charging Mounts
N/S
45
Will Qi Wireless Car Mounts charge a device through a Popsocket?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 84
No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
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Universal Mounts
Easy One Touch 5
44
What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 83
Our Easy One Touch 5 Series can hold up to 3.6 inches in width.
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Universal Mounts
Easy One Touch 5
43
What’s the difference between The Easy One Touch 5 series and the versions before?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 106
We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways.
  • WIDER COMPATIBILITY: New larger Easy One Touch Button and cradle allows for wider device & case compatibility.
  • MAGNETIC CORD ORGANIZER: Users can now keep charging cables neatly organized by using the included magnetic tab, located on the bottom foot, to make any cable magnetically cling into place
  • TELESCOPIC ARM IMPROVEMENTS: New Telescopic Arm extends from 5” to 8” for custom viewing angles. (Originally 6.5” with the Easy One Touch 4 Dash).
  • REDESIGNED BOTTOM FOOT: Easier and secure to adjust by squeezing the spring button and pulling down.
  • ENHANCED SUCTION CUP: Redesigned Suction Cup with an improved Sticky Gel Formula that provides a stronger, lasting hold.
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Universal Mounts
Easy One Touch 5
42
What is the ball size of the Easy One Touch 5 Mount?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 83
The ball size of the Easy One Touch 5 is 17mm.
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Universal Mounts
Easy One Touch 4 Vent Mount
41
Is it hard to remove the Easy One Touch 4 Vent from the vent?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 93
Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent.
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Universal Mounts
Easy One Touch 4 Vent Mount
40
Will the Easy One Touch 4 Vent mount work on a circular vent?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 75
If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it.
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Universal Mounts
Easy One Touch 4 Vent Mount
39
Does the Easy One Touch 4 on vertical vents?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 77
Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use.
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Accessories
Suction Cup
38
How do I remove the suction cup from its mounted position?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 103
The first few times it may be hard to remove from the spot you placed it in. We suggest the following:
  1. Pull up the lever.
  2. Pull the tab on the suction up to allow air to get into it then stick a plastic putty knife, floss, a credit card (at your own risk) underneath to break the seal.
  3. Once the seal is broken you will be able to remove it easier.
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Wireless Chargers
iON Wireless Plus
37
What power adapter is used on the iON Wireless Plus Charging Pad?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 87
All iON Wireless Charging Pads use a USB-C charging connection to power on.
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Wireless Charging Mounts
Easy One Touch Connect Wireless 2
36
What do the colors on the Easy One Touch Wireless 2 charging indicator mean?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 88
Charging Indicator Your device's screen will show that it is charging. Green Light
  • When powered on, a green light will appear then fade.
  • A solid green light will appear when the smartphone is properly charging.
Red Light
  • A blinking or flashing red light shows incompatibility with a smartphone.
  • If the mount is too hot to charge a blinking red light will appear. Let mount cool before you resume charging.
PLEASE NOTE: If you have a Samsung or Apple Device with Qi Compatible Charging and you obtain a red flashing or blinking light upon placement, please bring down the bottom foot. This will alight the Smartphones Qi Coil to the Mounts Coil and allow for a seamless charge on the charger.
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Wireless Charging Mounts
Aivo Connect
35
How do I pair and connect my device?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 109
  1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device.
  2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair the device while driving.  
  3. Once the device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use.
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Universal Mounts
Easy One Touch
34
When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 80
Yes. There's a ball that snaps into a socket, so it can move 360°. There is a tightening screw that goes around the ball-in-socket spot which adjusts the tension.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
33
Does the Easy One Touch Fast 2 Qi Wireless Charger work in landscape as well?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 74
Yes, the mount cradle is able to rotate 360 degrees.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
32
What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 80
Max Wireless Charging Capacity: 7.5W iPhone and 10W for Android and Google Pixel.
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Wireless Charging Mounts
Easy One Touch 2 Wireless
31
Will the Easy One Touch 2 Qi Wireless Mount work through a phone case?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 156
Yes, it's able to charge through the thickness of up to 5mm.
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Alexa Assisted
N/S
30
Can I use Alexa in languages other than English?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 72
Only English is supported at this time.
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Alexa Assisted
N/S
29
Can I change my default map to use with Alexa?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 94
Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app.
  1. Go to the menu and select “Settings”
  2. Select “Traffic”
  3. Select “Default Navigation App”
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Alexa Assisted
Aivo Connect
28
Do I just need the Alexa app to use the Aivo Connect?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 82
You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or the Google Play™ Store.
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Accessories
Suction Cup
27
Does the suction cup stick on all surfaces?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 75
All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to fail. The special gel material is washable to regain its stickiness.
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Accessories
Suction Cup
26
Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 93
There is a very slight possibility if exposed too long to the sun. We highly recommend removing often during times of extreme heat or parking in shady areas. *Please note this is in reference to the suction cup only. The Dashboard Pad will not melt.
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Accessories
Dashboard Pad
25
How do I use the Dashboard Pad?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 94
The Dashboard Pad is to be used when mounting to the dashboard (you don't need it if you are mounting to the windshield). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first-sticky side down.
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Accessories
Dashboard Pad
24
Is the Dashboard Pad reusable and can it be purchased separately?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 88
The adhesive tape on the underside of the Dashboard Pad is not reusable. Please test the position of your mount before removing the protective cover and applying the Dashboard Pad to your dash. We recommend using the included Dashboard Pad for dashboard mounting only. This will help when mounting on curved and textured surfaces as well as prevent any potential dashboard damage. ***Additional Dashboard Pads can be purchased separately following this link: www.amazon.com/dp/B074DYBQ9L
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Accessories
Dashboard Pad
23
How do I remove the dashboard pad?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 101
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove.
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Universal Mounts
iTap
22
Do the iTap magnets interfere with your phone in any way when placed?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 72
No it does not interfere with anything on your phone. You simply just place the metal plates on your case or phone whichever you like and the mount will magnetize with the plates.
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Accessories
N/S
21
What is the adhesive film that came with my metal plates?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 90
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
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N/S
20
Where does iOttie ship to?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 80
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location. Australia Austria Belgium Canada Czech Republic Denmark Finland France Germany Greece Hong Kong Hungary Iceland Ireland Italy Japan Korea Luxembourg Mexico The Netherlands New Zealand Norway Poland Portugal Singapore Spain Sweden Switzerland Turkey United Kingdom United States
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N/S
19
Does iOttie pay the shipping costs for returns?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 83
Customers who return a purchase due to buyer’s remorse within 30 days of the purchase date are liable for all return shipping fees. Customers who receive a damaged item will be provided with a return shipping label and will not be charged for shipping costs.
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Alexa Assisted
Aivo Connect
18
What are some examples of Alexa Skills that can be used with the device?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 98
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account, and many more, while you keep your hands on the wheel and eyes on the road. For an optimal experience, please follow the detailed instructions for the Alexa setup found in the manual or the iOttie Connect app. - Things to Try with Alexa Navigation Alexa, navigate to Prospect Park. Alexa, take me to the nearest gas station. Alexa, get directions to home. Music Alexa, turn up the volume. Alexa, play rock music. Alexa, rewind 15 seconds. Communication Alexa, call Home. Alexa, text “Hello” to John. Alexa, call Hannah. Miscellaneous Alexa, find a nearby gas station. Alexa, what’s the weather? Alexa, tell me a story. Alexa, resume my audiobook. Alexa, lock the front door. Alexa, what’s on my to-do list? Alexa, how does my day look? Alexa, what movies are playing? Alexa, what’s the news?
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Wireless Charging Mounts
Auto Sense
17
Does the power cord need to be plugged up for my Auto Sense to work?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 79
The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
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Wireless Charging Mounts
Auto Sense
16
How do I prevent my Auto Sense from overheating?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 90
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
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Wireless Charging Mounts
Auto Sense
15
Will the Auto Sense charge through a phone case?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 90
Yes, it's able to charge through the thickness of up to 5mm.
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Alexa Assisted
N/S
14
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 86
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
Alexa Assisted
N/S
13
Will Alexa use my data?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 77
Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
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Wireless Charging Mounts
Aivo Connect
12
What are the buttons for at the back of the Aivo Connect Mount?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 73
‘Back Left’ button – This is the Mute/Unmute button ‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a  new device. Please note that this button can also be used in place of the Wake Word when using Alexa. 
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Alexa Assisted
Aivo Connect
11
My Aivo Connect Device is not fast charging. Why is that?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 94
Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging. PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
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Wireless Charging Mounts
Aivo Connect
10
Is the Aivo Connect MagSafe?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 79
No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
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Wireless Charging Mounts
Aivo Connect
9
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 79
The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
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Wireless Charging Mounts
Aivo Connect
8
How do I install the Aivo Connect Mount on my dashboard?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 102
1. Select desired mounting location on the dashboard and clean the surface prior to installation. 2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere. 3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place. 4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
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N/S
7
How will we know when we will be receiving our replacement?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 119
You will be sent an email from cs@iottie.com with your tracking number for your replacement unit!
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N/S
6
What is iOttie's Return Policy?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 98
iOttie will accept returns for refund if request is made within 30 days of purchase with original receipt of purchase, and if the product is purchased directly from iOttie.com. No returns for refund will be accepted after 30 days. A customer may receive a replacement beyond the 30 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping. PLEASE NOTE: If you purchased the product from a third party site/store, please contact the seller directly as iOttie cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. iOttie is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. Please contact an iOttie Customer Service Representatives at cs@iottie.com so they can assist you further. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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N/S
5
What is iOttie's Warranty Policy?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 103
Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check.
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Wireless Charging Mounts
Easy One Touch Wireless 2
4
What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 81
We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways.
  • The bottom feet on the mount cradle have a spring-loaded button with 3 settings. The feet can be positioned in the following ways:
    • The first setting is for a small phone; the feet are all the way up
    • The second, and middle setting is for extra-large phones without cases
    • The last setting is for extra-large phones with a case; where the feet are all the way down
  easy one touch wireless 2 foot settings  
  • There are cutouts in the arm pads so that the mount cradle arms do not press buttons on the sides of specific phones, for example, the Google pixel models.
  • It is the only wireless series that we have that fast charges the Google Pixel phones (10W); please note, only CD and Vent mounts are certified by google
  • The mount cradle arms extend a little longer and are designed to be a little sturdier
  • The mount cradle arms open up to 3.7 inches wide, as opposed to 3.5 inches.
  • There is a heat sync between the PCB board and coil to help eliminate issues with overheating
  • It comes with a vent clip and CD connector combo
Have more questions?
N/S
3
Does iOttie pay warranty return shipping?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 83
The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.
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N/S
2
Do I need to register a product under warranty?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 83
iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address.
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Wireless Chargers
iON Wireless Plus & Mini
1
What is the difference between iON Wireless Plus & iON Wireless Mini?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 80
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device. iottie.comionw mini ivory detail lightweight compact 1 iottie.comionw plus ivory detail charginghub
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Home & On The Go

Number Content Title
Alexa Assisted
Aivo View
185
Does the Aivo View Dash Cam still work when the car is parked?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 77
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
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Alexa Assisted
Aivo View
184
What is the field of view?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 84
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
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Alexa Assisted
Aivo View
183
How do I install the Aivo View to my windshiled?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 84
 

1. Choose Mounting Location

*Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.  

2. Clean the area where you plan to install the Magnetic Mounting Base.

aivo view installation clean  

3. Locate the Magnetic Mounting Base​ at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive.

aivo view installation remove the mounting baseaivo view installation remove red film

 

4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds

aivo view installation attach magnetic mount base to windshield  

4. Connect the included power cable.

aivo view installation connect power cable

 

5. Attach the Aivo View to the base.

aivo view installation attach aivo to magnetic base on windshield
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Alexa Assisted
Aivo View
182
Does the Aivo View Dash Cam have to be constantly plugged in to work?
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Bae Minseong | 2022.02.03 | Votes 0 | Views 82
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
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Alexa Assisted
Aivo View
181
How do I insert and remove the SD card?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 100
-Remove the silicone cover on the side of the Dash Cam and insert a compatible Micro SD card. - Push until the card clicks into place. You may use the edge of a small coin or similar object if necessary. -A second push inwards will release
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N/S
180
When will my order ship if I select an expedited shipping method?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 73
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST. Orders placed before the shipping cut-off time will usually be shipped on the same day. Orders placed after this time will be shipped on the following business day. Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
Have more questions?
N/S
179
Does iOttie offer free shipping?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 85
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
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N/S
178
What do I need to do when I received a different product than what I ordered?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 85
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
Have more questions?
N/S
177
How long will it take for my order to be delivered?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 97
  • Domestic Shipping Time: Once your item has left our fulfillment center, it will take 3-7 business days to arrive at your address in the United States. Please note that Standard Shipping delivery times cannot be guaranteed, therefore, we recommend that you select one of our ‘Express Shipping Methods’ if you need to receive your order within a specific timeframe.
  • International Shipping Time: Once your item has left our fulfillment center, it will take 2-4 weeks to arrive at your address abroad.
Have more questions?
N/S
176
How long will it take for my order to be shipped?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 97
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
Have more questions?
N/S
175
Do I have to pay customs fees for my international order?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 79
Import taxes, tariffs, and related Customs fees may be required in some countries outside the United States, and these costs are not covered by the shipping fee paid at the time the order is placed. If applicable, the destination location’s Customs office determines and imposes these fees. Please contact your local Customs office for further information on charges.
Have more questions?
N/S
174
What countries does iOttie Ship to?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 95
iOttie Ships to the following locations. If your country is not on this list, please reach out to us as we may have a distributor in your location.
  • Australia
  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Korea
  • Luxembourg
  • Mexico
  • The Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom
  • United States
Have more questions?
N/S
173
Can I change the delivery address after my order has been shipped?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 69
We regret to advise that, we cannot change the shipping address or make any modifications once the order is en route.
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MagSafe
Velox Air Vent Mount
172
How do you remove the mount from the vent? Is it easy?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 82
Press inward when trying to fix the clip to the AC vent, and pull toward you when removing it.
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MagSafe
Velox Air Vent Mount
171
Does the Velox Air Vent Mount work on circular air vents?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 86
The Velox Mount is designed to work with flat air vent blades as demonstrated in image below. compatible air vents
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MagSafe
Velox Air Vent Mount
170
Does the Velox Wireless Air Vent Mount come with metal plate kit?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 93
The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included.
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MagSafe
Velox Air Vent Mount
169
Does the Velox Magnetic Air Vent Mount come with a cord?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 80
No, it doesn't.
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MagSafe
Velox Air Vent Mount
168
Will the Velox Magnetic Air Vent Mount work on my Android or Pixel?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 74
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
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MagSafe
Velox Air Vent Mount
167
Can the Velox Magnetic Air Vent Mount be used with a phone case that isn't MagSafe?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 81
The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case.
Have more questions?
MagSafe
Velox Air Vent Mount
166
Is the vent attachment on the Velox Magnetic Air Vent Mount removable like in other iOttie mounts?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 74
No, the vent attachment is not removable.
Have more questions?
MagSafe
Velox Air Vent Mount
165
Can the Velox Magnetic Air Vent Mount hold my phone in landscape mode?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 73
Yes, it has 360 adjustable strong ball joint for flexible and optimal viewing angles.
Have more questions?
Alexa Assisted
Aivo View
164
What size SD card should I get for the Aivo View?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 84
The Micro SD Card that must be inserted prior to operation is compatible with sizes ranging from 32GB to 128GB, Class 10.sd card
Have more questions?
Alexa Assisted
Aivo View
163
Does the Aivo View come with an SD card?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 78
The Aivo View Dash Cam requires a Micro SD Card that must be inserted prior to operation. This is not included and will need to be purchased separately.
Have more questions?
Wireless Chargers
iON Wireless Plus
162
Does the iON Wireless Pad Plus turn off when the smartphone is fully charged?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
The iON Wireless Pad Plus does not have an auto off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
Wireless Chargers
iON Wireless Stand
161
Is the iON Wireless Stand convertible? As in can it go flat also?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 126
At this time the iON Wireless Stand is just a stand and will not turn into a charging pad.
Have more questions?
Wireless Chargers
iON Wireless Stand
160
Does the iON Wireless Stand turn off when the smartphone is fully charged?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 78
The iON Wireless Stand does not have an auto-off feature at this time and will stay on as long as it is plugged in with a smartphone attached.
Have more questions?
Wireless Chargers
iON Wireless Plus
159
Will the iON Wireless Plus Charging Pads charge my unit with a protective case on?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminum Cases may not charge as well.
Have more questions?
Wireless Chargers
iON Wireless Mini
158
Will the iON Wireless Mini Pad charge my unit with a protective case on?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 73
It all depends on the thickness of the case and the material used. Thick cases large than 1/4 inches will most likely not charge. Any case 1/4 inches or less should charge with no issues. Metal/Titanium/Aluminium Cases may not charge as well.
Have more questions?
Wireless Chargers
iON Wireless Plus
157
Is the iON Wireless Plus Charging Pad a portable charger?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
Wireless Chargers
iON Wireless Mini
156
Is the iON Wireless Mini a portable charger?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 70
At this time any iON Wireless Charging Pads are portable only when connected to a portable battery. It does not include a battery. It is only portable in size but it still has to be connected to power in order to function.
Have more questions?
Wireless Chargers
iON Wireless Plus
155
What are the specifications iON Wireless Plus Fast Charging Pad?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 77
  • Max Wireless Charging Capacity: 7.5w iPhone, 10W Android
  • Max USB-A Charging Capacity: 12W
ion wireless plus specs
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
154
My Aivo Connect Device is not fast charging. Why is that?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 69
Apple & Samsung will utilize standard charge to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging. PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
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Wireless Chargers
iON Wireless Duo
153
What power adapter is used on the iON Wireless Duo?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 67
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
Wireless Chargers
iON Wireless Stand
152
What power adapter is used on the iON Wireless Stand?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 77
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
151
Will the Aivo Connect drain my battery if left plugged in when I leave the car?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 73
In most cases no, but it depends on car manufacturer. If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery.
Have more questions?
Wireless Chargers
iON Wireless Mini
150
What power adapter is used on the iON Wireless Mini?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
All iON Wireless Charging Pads use a USB-C charging connection to power on.
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
149
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
Have more questions?
Wireless Chargers
iON Wireless Plus
148
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Plus Charging Pads?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
Center the back of the smartphone in the center of the Anti-Slip ring for a fast and efficient wireless charge. ion 1 Rest your smartphone on the charging surface parallel to the charging pad.
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
147
Will the Aivo Connect also be available in other mounting options (Air Vent or CD)?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 81
Since the base houses the Alexa components we cannot create a vent or CD version.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
146
Is there an on and off switch?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 79
There is no and off switch on the device. Once plugged in, the device will remain on unless the vehicle shuts off power when in parking mode.
Have more questions?
Wireless Chargers
iON Wireless Mini
145
How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 98
ion
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
144
What are the buttons for at the back of the Aivo Connect Mount?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 80
‘Back Left’ button – This is the Mute/Unmute button ‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a  new device.  Please note that this button can also be used in place of the Wake Word when using  Alexa. 
Have more questions?
Wireless Chargers
iON Wireless Mini
143
What are the specifications iON Wireless Mini Fast Charging Pad?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 89
Max Wireless Charging Capacity: 7.5w iPhone, 10W Android ionmini specs
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
142
What is the length of the cable on the Dual Car Charger with USB?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 83
The length of the cable is 3ft.
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Wireless Chargers
iON Wireless Plus
141
What do the lights on the iON Wireless Plus Charging Pad mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 76
Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device. White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly. Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked. charging indicator
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
140
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 71
The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be.
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Alexa Assisted
Aivo Connect Dash & Windshield Mount
139
What is a Wake Word?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 103
  • A Wake Word can be used to ask Alexa anything. The Wake Word is simply “Alexa”.
  • The Invoke Alexa Button on the back of the mount base can also be used instead of the Wake Word.
  • The Mute/Unmute Button also on the back of the mount, can be used to turn Alexa on/off.
Have more questions?
Wireless Chargers
iON Wireless Mini
138
What do the lights on the iON Wireless Mini mean?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 194
  • Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device.
  • White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly.
  • Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked.
charging indicator
Have more questions?
Alexa Assisted
Aivo Connect Dash & Windshield Mount
137
Does the Aivo Connect fast charge the Google pixel models?
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Bae Minseong | 2022.01.31 | Votes 0 | Views 135