FAQs

Frequently Asked Questions

Total 185

Number	Content	Title
iON Wireless Mini	145	How do you align the qi adapter in a qi enabled smartphone with the qi coil located on iON Wireless Mini Pads? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 210
	Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	144	What are the buttons for at the back of the Aivo Connect Mount? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 196
	‘Back Left’ button – This is the Mute/Unmute button ‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa. Have more questions? SUBMIT A REQUEST >
iON Wireless Mini	143	What are the specifications iON Wireless Mini Fast Charging Pad? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 196
	Max Wireless Charging Capacity: 7.5w iPhone, 10W Android Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	142	What is the length of the cable on the Dual Car Charger with USB? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 200
	The length of the cable is 3ft. Have more questions? SUBMIT A REQUEST >
iON Wireless Plus	141	What do the lights on the iON Wireless Plus Charging Pad mean? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 205
	Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device. White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly. Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	140	Can I change the position on the Aivo Connect once I've placed it on my dashboard? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 197
	The twist lock base is one time use only; however, we do provide 2 of them so that you can remount if need be. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	139	What is a Wake Word? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 201
	A Wake Word can be used to ask Alexa anything. The Wake Word is simply “Alexa”. The Invoke Alexa Button on the back of the mount base can also be used instead of the Wake Word. The Mute/Unmute Button also on the back of the mount, can be used to turn Alexa on/off. Have more questions? SUBMIT A REQUEST >
iON Wireless Mini	138	What do the lights on the iON Wireless Mini mean? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 864
	Charging indicator: Your device's screen will show that it's charging. If your phone is not charging, check the charging indicator on the front of the device. White Light: When Powered ON a white light will appear briefly and then fade. White Light will remain on if the phone is charging properly. Blinking Red Light: A blinking Red Light will appear if phone is incompatible or Qi Coil is blocked. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	137	Does the Aivo Connect fast charge the Google pixel models? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 286
	As stated by Google, they only allow for devices that are certified within the "Made for Google" program to fast charge their Google Pixel models. The Aivo Connect is not certified with google, so will not provide fast charge for pixel phones; standard charge only. Please note: we strongly advise that you use the cable and power adapter provided, as third party components may negatively impact wireless charging performance. Have more questions? SUBMIT A REQUEST >
Aivo Connect Dash & Windshield Mount	136	Can I play music through my car speakers? Bae Minseong \| 2022.01.31 \| Votes 0 \| Views 187
	If you connect your phone to the Bluetooth in your car, you can play music through your speakers using the Bluetooth connection. You can also connect to your car’s speaker by plugging an AUX cable into your phone. Have more questions? SUBMIT A REQUEST >