FAQs

Frequently Asked Questions

Total 185
Number Content Title
N/S
5
What is iOttie's Warranty Policy?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 54
Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check.
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Easy One Touch Wireless 2
4
What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 42
We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways.
  • The bottom feet on the mount cradle have a spring-loaded button with 3 settings. The feet can be positioned in the following ways:
    • The first setting is for a small phone; the feet are all the way up
    • The second, and middle setting is for extra-large phones without cases
    • The last setting is for extra-large phones with a case; where the feet are all the way down
  easy one touch wireless 2 foot settings  
  • There are cutouts in the arm pads so that the mount cradle arms do not press buttons on the sides of specific phones, for example, the Google pixel models.
  • It is the only wireless series that we have that fast charges the Google Pixel phones (10W); please note, only CD and Vent mounts are certified by google
  • The mount cradle arms extend a little longer and are designed to be a little sturdier
  • The mount cradle arms open up to 3.7 inches wide, as opposed to 3.5 inches.
  • There is a heat sync between the PCB board and coil to help eliminate issues with overheating
  • It comes with a vent clip and CD connector combo
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N/S
3
Does iOttie pay warranty return shipping?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 39
The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label.
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N/S
2
Do I need to register a product under warranty?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 45
iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address.
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iON Wireless Plus & Mini
1
What is the difference between iON Wireless Plus & iON Wireless Mini?
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Bae Minseong | 2021.12.29 | Votes 0 | Views 45
Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device. iottie.comionw mini ivory detail lightweight compact 1 iottie.comionw plus ivory detail charginghub
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

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