FAQs

Frequently Asked Questions

Total 185
Number Content Title
Velox Wireless Air Vent Mount
55
What type of power adapter does the Velox Wireless Air Vent Mount use?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 44
The Velox Magnetic Wireless Mount features a 12V Power Outlet Adapter with a USB-C power cable.
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Dashboard Pad
54
Will the dashboard mount damage my dashboard?
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Bae Minseong | 2022.01.18 | Votes 0 | Views 52
If you have a concern about dashboard damage we do recommend mounting the car mount on your windshield (state law permitting). You may also consider our Air Vent or CD Slot Car Mounts. We also have included a dashboard pad with most of our car mounts to allow for a smooth surface and help in regards to preventing damage from occurring to your dashboard.* iOttie will not be liable for any indirect, incidental, or punitive damages arising from the use of any iOttie product. The iOttie Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property. *Please note: due to vehicle recalls due to the dashboard on these vehicles cracking, melting, etc, if you have Lexus or Toyota Vehicles from the list below, we recommend mounting on your windshield (state law permitting). You may also consider our Easy One Touch 4 Air Vent or Easy One Touch 4 CD Slot Car Mounts. 2003-2005 Toyota 4Runner 2005-2010 Toyota Avalon 2007-2011 Toyota Camry and Camry Hybrid 2004-2010 Toyota Sienna 2004-2008 Toyota Solara 2007-2008 Lexus ES 350 2003 -2008 Lexus GX 470 2006- 2008 Lexus IS 250/350 2007 Lexus LS 460 2004-2006 Lexus RX 330 2007- 2009 Lexus RX 350 2005- 2008 Lexus RX 400h
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Aivo Connect
53
What are the buttons for at the back of the Aivo Connect Mount?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 49
There are two buttons on the back of the device: Invoke Alexa Button and Mute/Unmute Button. Invoke Alexa Button After Aivo Connect powers on, hold the Invoke Alexa Button for 5 seconds to initiate Setup Mode. The LED Ring will pulse orange as Alexa directs you to the Alexa App to add a new device. Mute/Unmute Button The Mute/Unmute Button also on the back of the mount base can be used to turn Alexa on/off.
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Easy One Touch Connect Pro
52
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 56
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
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Easy One Touch Connect Pro
51
Can I turn Alexa off?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 69
Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening.
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Aivo Connect
50
How does the Automatic Mounting system work?
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Bae Minseong | 2022.01.13 | Votes 0 | Views 47
  1. Sidearms on mount automatically open via silent step motor when the phone is detected in front of the proximity sensor on the mount.
  2. Once the phone is placed in the mount, the arms will automatically close after one second. Qi wireless charging will start immediately.
  3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed.
Please note: The Qi receiver coil is generally located in the center area of the phone. Check with the manufacturer of your phone for a specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples. 
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N/S
49
How do I initiate a warranty claim?
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Bae Minseong | 2022.01.06 | Votes 0 | Views 46
You may fill out the form on our warranty/replacement page or contact us directly at cs@iottie.com. Please make sure to provide proof of purchase and your most updated shipping address.
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iON Wireless Mini
48
What smartphones do the iON Wireless Mini Charging Pads work with?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 56
iON Wireless Mini is compatible with iPhone & Samsung Series, and all Qi-enabled devices.
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Easy One Touch Wireless 2
47
Does the Easy One Touch Wireless Charging Mount work in landscape as well?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 52
Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around.
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N/S
46
Does the Qi wireless charger have to always be plugged in to be charging your phone?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 41
Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

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