FAQs - iOttie

Frequently Asked Questions

Total 185

Number	Content	Title
Velox Wireless Air Vent Mount	75	Can the Velox Magnetic Wireless hold my phone in landscape mode? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 190
	Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	74	My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 194
	You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	73	Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 254
	The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	72	Does the Velox Magnetic Wireless provide fast charge? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 177
	Yes, it will charge iPhone 12 and 13 models at a rate of 7.5 W. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	71	Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 175
	No, unlike some of the other series, the vent adapter is not removable or interchangeable. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	70	Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 209
	If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	69	Are you going to make a dashboard mount for the Velox Magnetic Wireless? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 295
	Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release. Have more questions? SUBMIT A REQUEST >
iTap Wireless 2	68	What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 203
	The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches. Have more questions? SUBMIT A REQUEST >
iTap Wireless 2	67	Do I have to use the cable that comes with the iTap Wireless 2? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 178
	You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge. Have more questions? SUBMIT A REQUEST >
iTap Wireless 2	66	What do the colors on the iTap Wireless 2 Indicators mean? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 188
	The solid Green light indicates that the smartphone is charging. A blinking Red light indicates that it is not charging and is usually a result of the mount or smartphone overheating, or a foreign object is detected. Have more questions? SUBMIT A REQUEST >