FAQs

Frequently Asked Questions

Total 185
Number Content Title
Dashboard Pad
25
How do I use the Dashboard Pad?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 52
The Dashboard Pad is to be used when mounting to the dashboard (you don't need it if you are mounting to the windshield). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first-sticky side down.
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Dashboard Pad
24
Is the Dashboard Pad reusable and can it be purchased separately?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 52
The adhesive tape on the underside of the Dashboard Pad is not reusable. Please test the position of your mount before removing the protective cover and applying the Dashboard Pad to your dash. We recommend using the included Dashboard Pad for dashboard mounting only. This will help when mounting on curved and textured surfaces as well as prevent any potential dashboard damage. ***Additional Dashboard Pads can be purchased separately following this link: www.amazon.com/dp/B074DYBQ9L
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Dashboard Pad
23
How do I remove the dashboard pad?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 67
What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove.
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iTap
22
Do the iTap magnets interfere with your phone in any way when placed?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 45
No it does not interfere with anything on your phone. You simply just place the metal plates on your case or phone whichever you like and the mount will magnetize with the plates.
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N/S
21
What is the adhesive film that came with my metal plates?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 56
The adhesive film is a clear film that ensures the metal plate will have a clean area to adhere to. It will also help in regards to removal.
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N/S
20
Where does iOttie ship to?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 49
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location. Australia Austria Belgium Canada Czech Republic Denmark Finland France Germany Greece Hong Kong Hungary Iceland Ireland Italy Japan Korea Luxembourg Mexico The Netherlands New Zealand Norway Poland Portugal Singapore Spain Sweden Switzerland Turkey United Kingdom United States
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N/S
19
Does iOttie pay the shipping costs for returns?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 52
Customers who return a purchase due to buyer’s remorse within 30 days of the purchase date are liable for all return shipping fees. Customers who receive a damaged item will be provided with a return shipping label and will not be charged for shipping costs.
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Aivo Connect
18
What are some examples of Alexa Skills that can be used with the device?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 69
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account, and many more, while you keep your hands on the wheel and eyes on the road. For an optimal experience, please follow the detailed instructions for the Alexa setup found in the manual or the iOttie Connect app. - Things to Try with Alexa Navigation Alexa, navigate to Prospect Park. Alexa, take me to the nearest gas station. Alexa, get directions to home. Music Alexa, turn up the volume. Alexa, play rock music. Alexa, rewind 15 seconds. Communication Alexa, call Home. Alexa, text “Hello” to John. Alexa, call Hannah. Miscellaneous Alexa, find a nearby gas station. Alexa, what’s the weather? Alexa, tell me a story. Alexa, resume my audiobook. Alexa, lock the front door. Alexa, what’s on my to-do list? Alexa, how does my day look? Alexa, what movies are playing? Alexa, what’s the news?
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Auto Sense
17
Does the power cord need to be plugged up for my Auto Sense to work?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 49
The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
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Auto Sense
16
How do I prevent my Auto Sense from overheating?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 59
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

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