FAQs

Frequently Asked Questions

Total 185
Number Content Title
iTap Wireless 2
65
Will the iTap Wireless 2 charge through a phone case?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 57
Yes, it's able to charge through the thickness of up to 6-7 mm.
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iTap Magnetic 2
64
Will the iTap Magnets work with a case on my phone?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 74
Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both.
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iTap Magnetic 2
63
Do the magnets in the iTap Magnetic mounts interfere with my phone’s call quality or GPS?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 41
We have had the iTap Magnetic series tested by an independent third party which found that the magnets will not cause interruption to your smartphone's internet, cellular, or navigation quality when in use.
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iTap Magnetic 2
62
Do the magnets in the iTap Magnetic mounts interfere with the compass on my smartphone?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 44
There is a chance the compass may be affected when the mount is attached; however, once you remove your phone from the mount the compass will return back to normal.
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Easy One Touch Connect Pro
61
How do I connect to Pandora using the Easy One Touch Connect Pro?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 52
To successfully launch Pandora to utilize with the iOttie Easy One Touch Connect please follow the steps below:
  •  Launch the Alexa app.
  • Go to the menu and select Settings.
  • Select Music, and then select Pandora.
  • Select Enable.
  • Sign in by entering your account information for the Pandora service.
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Velox Wireless Air Vent Mount
60
Will the Velox Wireless Air Vent Mount work on my Android or Pixel Phone?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 42
No, because we created the Velox Series around the iPhone's MagSafe function, it's only compatible with Apple's iPhone 12 and 13 models.
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Velox Wireless Air Vent Mount
59
How long is the cable on the Velox Wireless Air Vent Mount?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 36
The cable is 4 feet long (or about 1.2 meters).
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Velox Wireless Air Vent Mount
58
Will the Velox Wireless Air Vent Mount turn off when the phone is fully charged?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 45
The Velox Wireless Air Vent Mount does not have an On/Off switch. Once the cable is plugged in and the vehicle is turned on, the mount will stay on.
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Velox Wireless Air Vent Mount
57
Can the Velox Wireless Air Vent Mount be used with a MagSafe case?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 47
Yes, it is definitely compatible with MagSafe cases.
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Velox Wireless Air Vent Mount
56
Does the power cord need to be plugged in for my Velox Magnetic Wireless to work?
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Bae Minseong | 2022.01.27 | Votes 0 | Views 49
The power cord would need to be plugged in for the wireless charging to work. However, you can still use this as a magnetic mount even if you unplug the power cord.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

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