FAQs - iOttie

Frequently Asked Questions

Total 185

Number	Content	Title
Aivo Connect	35	How do I pair and connect my device? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 225
	After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair the device while driving. Once the device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to use. Have more questions? SUBMIT A REQUEST >
Easy One Touch	34	When using the Easy One Touch CD Slot Mount can the phone be angled toward the driver or passenger? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 194
	Yes. There's a ball that snaps into a socket, so it can move 360°. There is a tightening screw that goes around the ball-in-socket spot which adjusts the tension. Have more questions? SUBMIT A REQUEST >
Easy One Touch 2 Wireless	33	Does the Easy One Touch Fast 2 Qi Wireless Charger work in landscape as well? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 191
	Yes, the mount cradle is able to rotate 360 degrees. Have more questions? SUBMIT A REQUEST >
Easy One Touch 2 Wireless	32	What are the charging specifications of the iOttie Easy One Touch 2 Qi Wireless Charging? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 209
	Max Wireless Charging Capacity: 7.5W iPhone and 10W for Android and Google Pixel. Have more questions? SUBMIT A REQUEST >
Easy One Touch 2 Wireless	31	Will the Easy One Touch 2 Qi Wireless Mount work through a phone case? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 352
	Yes, it's able to charge through the thickness of up to 5mm. Have more questions? SUBMIT A REQUEST >
N/S	30	Can I use Alexa in languages other than English? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 209
	Only English is supported at this time. Have more questions? SUBMIT A REQUEST >
N/S	29	Can I change my default map to use with Alexa? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 211
	Alexa will use your default maps app. To use a specific map (i.e. Waze or Google Maps) the default must be changed within the Alexa app. Go to the menu and select “Settings” Select “Traffic” Select “Default Navigation App” Have more questions? SUBMIT A REQUEST >
Aivo Connect	28	Do I just need the Alexa app to use the Aivo Connect? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 231
	You will need to install the iOttie Connect app to make sure your Easy One Touch Connect has the most up-to-date firmware installed. The iOttie Connect app is available from the Apple App Store® or the Google Play™ Store. Have more questions? SUBMIT A REQUEST >
Suction Cup	27	Does the suction cup stick on all surfaces? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 178
	All our smartphone car mounts will stick to most noncurved textured surfaces because of our sticky gel suction cup. It is made of a gel that will fill the air gaps that cause most other mounts to fail. The special gel material is washable to regain its stickiness. Have more questions? SUBMIT A REQUEST >
Suction Cup	26	Will the suction cup on iOttie Mounts melt when the cars dashboard gets hot in the summer time? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 243
	There is a very slight possibility if exposed too long to the sun. We highly recommend removing often during times of extreme heat or parking in shady areas. *Please note this is in reference to the suction cup only. The Dashboard Pad will not melt. Have more questions? SUBMIT A REQUEST >