FAQs

Frequently Asked Questions

Total 185
Number Content Title
N/S
45
Will Qi Wireless Car Mounts charge a device through a Popsocket?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 48
No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount.
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Easy One Touch 5
44
What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 54
Our Easy One Touch 5 Series can hold up to 3.6 inches in width.
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Easy One Touch 5
43
What’s the difference between The Easy One Touch 5 series and the versions before?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 64
We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways.
  • WIDER COMPATIBILITY: New larger Easy One Touch Button and cradle allows for wider device & case compatibility.
  • MAGNETIC CORD ORGANIZER: Users can now keep charging cables neatly organized by using the included magnetic tab, located on the bottom foot, to make any cable magnetically cling into place
  • TELESCOPIC ARM IMPROVEMENTS: New Telescopic Arm extends from 5” to 8” for custom viewing angles. (Originally 6.5” with the Easy One Touch 4 Dash).
  • REDESIGNED BOTTOM FOOT: Easier and secure to adjust by squeezing the spring button and pulling down.
  • ENHANCED SUCTION CUP: Redesigned Suction Cup with an improved Sticky Gel Formula that provides a stronger, lasting hold.
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Easy One Touch 5
42
What is the ball size of the Easy One Touch 5 Mount?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 50
The ball size of the Easy One Touch 5 is 17mm.
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Easy One Touch 4 Vent Mount
41
Is it hard to remove the Easy One Touch 4 Vent from the vent?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 56
Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent.
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Easy One Touch 4 Vent Mount
40
Will the Easy One Touch 4 Vent mount work on a circular vent?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 51
If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it.
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Easy One Touch 4 Vent Mount
39
Does the Easy One Touch 4 on vertical vents?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 47
Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use.
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Suction Cup
38
How do I remove the suction cup from its mounted position?
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Bae Minseong | 2022.01.04 | Votes 0 | Views 72
The first few times it may be hard to remove from the spot you placed it in. We suggest the following:
  1. Pull up the lever.
  2. Pull the tab on the suction up to allow air to get into it then stick a plastic putty knife, floss, a credit card (at your own risk) underneath to break the seal.
  3. Once the seal is broken you will be able to remove it easier.
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iON Wireless Plus
37
What power adapter is used on the iON Wireless Plus Charging Pad?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 55
All iON Wireless Charging Pads use a USB-C charging connection to power on.
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Easy One Touch Connect Wireless 2
36
What do the colors on the Easy One Touch Wireless 2 charging indicator mean?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 56
Charging Indicator Your device's screen will show that it is charging. Green Light
  • When powered on, a green light will appear then fade.
  • A solid green light will appear when the smartphone is properly charging.
Red Light
  • A blinking or flashing red light shows incompatibility with a smartphone.
  • If the mount is too hot to charge a blinking red light will appear. Let mount cool before you resume charging.
PLEASE NOTE: If you have a Samsung or Apple Device with Qi Compatible Charging and you obtain a red flashing or blinking light upon placement, please bring down the bottom foot. This will alight the Smartphones Qi Coil to the Mounts Coil and allow for a seamless charge on the charger.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

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