FAQs

Frequently Asked Questions

Total 185

Number	Content	Title
N/S	45	Will Qi Wireless Car Mounts charge a device through a Popsocket? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 258
	No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	44	What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 199
	Our Easy One Touch 5 Series can hold up to 3.6 inches in width. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	43	What’s the difference between The Easy One Touch 5 series and the versions before? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 289
	We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways. WIDER COMPATIBILITY: New larger Easy One Touch Button and cradle allows for wider device & case compatibility. MAGNETIC CORD ORGANIZER: Users can now keep charging cables neatly organized by using the included magnetic tab, located on the bottom foot, to make any cable magnetically cling into place TELESCOPIC ARM IMPROVEMENTS: New Telescopic Arm extends from 5” to 8” for custom viewing angles. (Originally 6.5” with the Easy One Touch 4 Dash). REDESIGNED BOTTOM FOOT: Easier and secure to adjust by squeezing the spring button and pulling down. ENHANCED SUCTION CUP: Redesigned Suction Cup with an improved Sticky Gel Formula that provides a stronger, lasting hold. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	42	What is the ball size of the Easy One Touch 5 Mount? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 495
	The ball size of the Easy One Touch 5 is 17mm. Have more questions? SUBMIT A REQUEST >
Easy One Touch 4 Vent Mount	41	Is it hard to remove the Easy One Touch 4 Vent from the vent? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 204
	Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent. Have more questions? SUBMIT A REQUEST >
Easy One Touch 4 Vent Mount	40	Will the Easy One Touch 4 Vent mount work on a circular vent? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 186
	If your circular vent has horizontal or vertical air slots, it should work just fine. It grips tight and can be rotated in any direction. Mine has only popped off the vent once in a year or so of using it. Have more questions? SUBMIT A REQUEST >
Easy One Touch 4 Vent Mount	39	Does the Easy One Touch 4 on vertical vents? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 212
	Yes, the clamp rotates so it can work vertically or horizontally. If your vent feels a bit flimsy, test before use. Have more questions? SUBMIT A REQUEST >
Suction Cup	38	How do I remove the suction cup from its mounted position? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 389
	The first few times it may be hard to remove from the spot you placed it in. We suggest the following: Pull up the lever. Pull the tab on the suction up to allow air to get into it then stick a plastic putty knife, floss, a credit card (at your own risk) underneath to break the seal. Once the seal is broken you will be able to remove it easier. Have more questions? SUBMIT A REQUEST >
iON Wireless Plus	37	What power adapter is used on the iON Wireless Plus Charging Pad? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 203
	All iON Wireless Charging Pads use a USB-C charging connection to power on. Have more questions? SUBMIT A REQUEST >
Easy One Touch Connect Wireless 2	36	What do the colors on the Easy One Touch Wireless 2 charging indicator mean? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 646
	Charging Indicator Your device's screen will show that it is charging. Green Light When powered on, a green light will appear then fade. A solid green light will appear when the smartphone is properly charging. Red Light A blinking or flashing red light shows incompatibility with a smartphone. If the mount is too hot to charge a blinking red light will appear. Let mount cool before you resume charging. PLEASE NOTE: If you have a Samsung or Apple Device with Qi Compatible Charging and you obtain a red flashing or blinking light upon placement, please bring down the bottom foot. This will alight the Smartphones Qi Coil to the Mounts Coil and allow for a seamless charge on the charger. Have more questions? SUBMIT A REQUEST >

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Ordering & Shipping Questions

Warranty & Return Questions