FAQs

Frequently Asked Questions

Total 185
Number Content Title
Auto Sense
15
Will the Auto Sense charge through a phone case?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 59
Yes, it's able to charge through the thickness of up to 5mm.
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N/S
14
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 57
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
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N/S
13
Will Alexa use my data?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 53
Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
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Aivo Connect
12
What are the buttons for at the back of the Aivo Connect Mount?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 46
‘Back Left’ button – This is the Mute/Unmute button ‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a  new device. Please note that this button can also be used in place of the Wake Word when using Alexa. 
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Aivo Connect
11
My Aivo Connect Device is not fast charging. Why is that?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 67
Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging. PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
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Aivo Connect
10
Is the Aivo Connect MagSafe?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 48
No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
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Aivo Connect
9
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 49
The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
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Aivo Connect
8
How do I install the Aivo Connect Mount on my dashboard?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 65
1. Select desired mounting location on the dashboard and clean the surface prior to installation. 2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere. 3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place. 4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
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N/S
7
How will we know when we will be receiving our replacement?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 75
You will be sent an email from cs@iottie.com with your tracking number for your replacement unit!
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N/S
6
What is iOttie's Return Policy?
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Bae Minseong | 2022.01.03 | Votes 0 | Views 71
iOttie will accept returns for refund if request is made within 30 days of purchase with original receipt of purchase, and if the product is purchased directly from iOttie.com. No returns for refund will be accepted after 30 days. A customer may receive a replacement beyond the 30 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping. PLEASE NOTE: If you purchased the product from a third party site/store, please contact the seller directly as iOttie cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. iOttie is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. Please contact an iOttie Customer Service Representatives at cs@iottie.com so they can assist you further. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

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