FAQs

Frequently Asked Questions

Total 185
Number Content Title
Aivo View
185
Does the Aivo View Dash Cam still work when the car is parked?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 48
The Aivo View Dash Cam will need to be connected to an external power source in order to function when the car is parked.
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Aivo View
184
What is the field of view?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 49
The field of view refers to the area of the world seen through the camera at a given location and orientation in space. The Aivo View has a 140° field of view, allowing you to see the full picture without the distortion of a wide-angle lens! WDR maintains image quality even in bright or low light situations.
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Aivo View
183
How do I install the Aivo View to my windshiled?
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Bae Minseong | 2022.02.04 | Votes 0 | Views 59
 

1. Choose Mounting Location

*Ideal placement is behind the rear view mirror, with the camera lens just inside the area swept by the passenger side windshield wiper.  

2. Clean the area where you plan to install the Magnetic Mounting Base.

aivo view installation clean  

3. Locate the Magnetic Mounting Base​ at the bottom of the Aivo View Mount. Please detach and then remove the the Red plastic film from the base to reveal the adhesive.

aivo view installation remove the mounting baseaivo view installation remove red film

 

4. Attach the Magnetic Mounting Base to the windshield sticky side down and press firmly for 30 seconds

aivo view installation attach magnetic mount base to windshield  

4. Connect the included power cable.

aivo view installation connect power cable

 

5. Attach the Aivo View to the base.

aivo view installation attach aivo to magnetic base on windshield
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Aivo View
182
Does the Aivo View Dash Cam have to be constantly plugged in to work?
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Bae Minseong | 2022.02.03 | Votes 0 | Views 52
Yes, in order for the Aivo View Dash Cam to work, it must be connected to a power source. You'll need an extra power source to utilize in parking mode.
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Aivo View
181
How do I insert and remove the SD card?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 68
-Remove the silicone cover on the side of the Dash Cam and insert a compatible Micro SD card. - Push until the card clicks into place. You may use the edge of a small coin or similar object if necessary. -A second push inwards will release
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N/S
180
When will my order ship if I select an expedited shipping method?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 44
The shipping cut-off time for expedited orders is 11:00 AM EST/8:00 AM PST/10:00 AM CST. Orders placed before the shipping cut-off time will usually be shipped on the same day. Orders placed after this time will be shipped on the following business day. Please note that orders that are expedited may still take up to 1 business day to process. This is a rough estimate that excludes weekends and holidays.
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N/S
179
Does iOttie offer free shipping?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 53
Yes, we offer free shipping on all domestic orders in the United States, when a standard shipping method is selected during checkout.
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N/S
178
What do I need to do when I received a different product than what I ordered?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 48
If you placed your order with us and received the wrong product, please contact us and provide your name, email address, and order number and our team will be happy to resolve this for you. Please keep hold of all packaging during this process. Please note that if your order was placed with another retailer, you will need to contact the retailer directly to initiate an exchange.
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N/S
177
How long will it take for my order to be delivered?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 44
  • Domestic Shipping Time: Once your item has left our fulfillment center, it will take 3-7 business days to arrive at your address in the United States. Please note that Standard Shipping delivery times cannot be guaranteed, therefore, we recommend that you select one of our ‘Express Shipping Methods’ if you need to receive your order within a specific timeframe.
  • International Shipping Time: Once your item has left our fulfillment center, it will take 2-4 weeks to arrive at your address abroad.
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N/S
176
How long will it take for my order to be shipped?
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Bae Minseong | 2022.02.01 | Votes 0 | Views 55
All orders are subject to processing time before being picked up from our fulfillment center by the appropriate carrier. Once your order has been placed, please allow 1-2 business days for your order to be processed. If you need your order within a specific time frame, please use one of the expedited shipping services that we offer.
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Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

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All Easy One Touch Product Related Questions

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iTap Magnetic Product Series Questions

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iON Wireless Series Product Questions

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Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

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