FAQs - iOttie

Frequently Asked Questions

Total 185

Number	Content	Title
Velox Wireless Air Vent Mount	61	My car doesn't have a cigarette port for charging. Will the Velox Magnetic Wireless work if I have a traditional USB port? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 335
	You'll need a USB-C to USB adaptor to use the Velox Wireless Air Vent Mount with your car's USB port, because it includes a USB-C connector at the end. Please note that only standard charging at a rate of 5W will be supported in this scenario. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	60	Can the Velox Wireless Air Vent Mount be used with a phone case that isn't MagSafe? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 475
	The magnets will be strong enough to pass through the material of extremely thin cases, however for best results, we recommend use with a MagSafe Case, as the magnetic hold will be weaker in a non-MagSafe case. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	59	Is the Velox Wireless's Air Vent attachment removable, like it is with other iOttie mounts? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 294
	No, unlike some of the other series, the vent adapter is not removable or interchangeable. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	58	Will the Velox Magnetic Wireless drain the car battery if I leave this plugged in? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 392
	If the cigarette lighter receptacle stays on when the engine is turned off, it will drain the car battery. If the cigarette lighter receptacle turns off when the engine turns off, it won’t. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	57	Are you going to make a dashboard mount for the Velox Magnetic Wireless? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 426
	Yes, we are currently developing a Velox Dashboard & Windshield Mount and are gearing up for a Spring release. Have more questions? SUBMIT A REQUEST >
iTap Wireless 2	56	What’s the measurement of the suction cup and dashboard pad for the iTap Wireless 2? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 317
	The diameter of the suction cup is 2.5 inches while the dashboard pad is 3 inches. Have more questions? SUBMIT A REQUEST >
iTap Wireless 2	55	Do I have to use the cable that comes with the iTap Wireless 2? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 277
	You can use an alternative cable, as long as it's 2.0 QC compatible or higher. However, we do recommend using our provided cable to make sure you are getting the most efficient charge. Have more questions? SUBMIT A REQUEST >
iTap Wireless 2	54	What do the colors on the iTap Wireless 2 Indicators mean? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 500
	The solid Green light indicates that the smartphone is charging. A blinking Red light indicates that it is not charging and is usually a result of the mount or smartphone overheating, or a foreign object is detected. Have more questions? SUBMIT A REQUEST >
iTap Wireless 2	53	Will the iTap Wireless 2 charge through a phone case? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 355
	Yes, it's able to charge through the thickness of up to 6-7 mm. Have more questions? SUBMIT A REQUEST >
iTap Magnetic 2	52	Will the iTap Magnets work with a case on my phone? Bae Minseong \| 2022.01.27 \| Votes 0 \| Views 481
	Yes, the iTap Series work with a case. Actually, we provide two magnets - one intended for the outside of your phone case and one for the inside of your phone case. You don't have to use both. Have more questions? SUBMIT A REQUEST >