FAQs

Frequently Asked Questions

Total 185
Number Content Title
Aivo Connect Dash & Windshield Mount
111
Which smartphones does the Aivo Connect work with?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 370
The Aivo Connect Mount will work with following Smartphones, all of which are Qi wireless compatible. Apple iPhone: 13 Pro Max, 13 Pro, 13, 12 Pro Max, 12 Pro, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, Qi-Wireless enabled Air pods and compatible Airpod cases. Samsung Galaxy: Galaxy S20 Ultra, S20+, S20, Z Flip, Fold, Note10+, Note 10, S10, S10e, S10+, Note 9, S9, S9+ Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge. Google: Pixel 4,3. We strongly advise that you use the cable and power adapter provided, as third-party components may negatively impact wireless charging performance.
Have more questions?
Aivo Connect Dash & Windshield Mount
110
What are some examples of Alexa Skills that can be used with the device?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 360
Alexa offers a wide range of skills, including playing music from your device, providing directions, placing calls, listening to audiobooks, hearing the news, checking the weather, controlling smart home devices and ordering products from your Amazon account and many more, while you keep your hands on the wheel and eyes on the road. For an optimal experience, please follow the detailed instructions for Alexa setup found in the manual or the iOttie Connect app.
Have more questions?
Aivo Connect Dash & Windshield Mount
109
How do I unpair my device?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 297
To unpair your device, hold the ‘Invoke Alexa’ button for 5 seconds until it flashes Orange and select ‘Forget Device’ from the phones Bluetooth setting.
Have more questions?
Aivo Connect Dash & Windshield Mount
108
How do I Pair and Connect my device?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 619
1. After Aivo Connect powers on, hold the Invoke Alexa button (on the right side at the back) for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. 2. In the Alexa App, navigate to ‘Add Device’ then select from available devices: iOttie Aivo Connect (####) and pair device. Allow location access and make sure Bluetooth is discoverable and turned on. WARNING: For your safety, please do not connect/pair device while driving. 3. Once device is paired and connected, the LED Ring will flash Blue 3 times before turning off. Alexa is now ready to  use.
Have more questions?
Aivo Connect Dash & Windshield Mount
107
How do I align my phone to receive wireless charging?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 334
The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples. Caution: If device flashes Red, as foreign object is detected and device must be removed to prevent overheating.
Have more questions?
Aivo Connect Dash & Windshield Mount
106
How does the Automatic Mounting system work?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 333
1. Side arms on mount automatically open via silent step motor when phone is detected in front of the proximity sensor on the mount. 2. Once the phone is placed in mount, the arms will automatically close after one second. Qi wireless charging will start immediately. 3. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed. Please note: The Qi receiver coil is generally located in the center area of the phone. Check with your phones manufacturer for specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples.
Have more questions?
Aivo Connect Dash & Windshield Mount
105
How do I install the Aivo Connect Mount on my dashboard?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.31 | Votes 0 | Views 335
1. Select desired mounting location on the dashboard and clean the surface prior to installation. 2. Remove adhesive cover from bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area.  *Press and hold firmly for 30 seconds to securely adhere. 3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place. 4. Connect power cord to back  of Aivo Connect and plug charger into the cars power source.
Have more questions?
Auto Sense
104
How does one align their qi adapter in their smartphone with the qi coil located on the Auto Sense Mount?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.28 | Votes 0 | Views 459
The Qi Coil is generally found in the center of most smartphone models and behind the trigger button on the Auto Sense Wireless Charger. Please also take note of the following:
  1. For all Apple & Samsung devices, please bring down the bottom foot- this will align your device with the "sweet spot" and allow for a seamless charge.
  2. Apple devices have a charging radius of 3mm. If the unit falls out of the charging radius the device will not charge.
  3. Apple & Samsung when in use will utilize standard charge to prevent the smartphone from overheating. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain a minimal charging.
Have more questions?
Auto Sense
103
What do the colors on the Auto Sense Car Mounts charging indicator mean?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.28 | Votes 0 | Views 604
Charging Indicator: Your device's screen will show that it is charging.
  • Green light: A solid green light will appear when the smartphone is charging.
  • Red Light: A blinking or flashing red light shows incompatibility with a smartphone.
If the mount is too hot to charge a blinking red light will appear. Let mount cool before you resume charging.
Have more questions?
Auto Sense
102
My car does not have a cigarette port for charging. Will the Auto Sense Charger work if I have a traditional USB port?
faqs arrow faqs arrow toglle
Bae Minseong | 2022.01.28 | Votes 0 | Views 289
If you supply your own cable from the USB to the mount, it should work however, it will only provide standard charge. Please make sure your wire is Qualcomm 2.0-3.0 compatible.
Have more questions?
Aivo Connect Wireless Charging Car Mount

Aivo Connect Wireless Charging Car Mount

Easy One Touch 5 Mount Series

Easy One Touch 5 Mount Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

iOttie Easy One Touch Wireless 2 Qi Wireless Series

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Auto Sense Qi Wireless Charging Dashboard & Windshield Car Mount

Easy One Touch Connect

Easy One Touch Connect

All Easy One Touch Product Related Questions

All Easy One Touch Product Related Questions

Easy One Touch Wireless Product Series Questions

Easy One Touch Wireless Product Series Questions

iTap Magnetic Product Series Questions

iTap Magnetic Product Series Questions

iON Wireless Series Product Questions

iON Wireless Series Product Questions

Generic Product Questions

Generic Product Questions

Ordering & Shipping Questions

Ordering & Shipping Questions

Warranty & Return Questions

Warranty & Return Questions

0

Start typing and press Enter to search