FAQs - iOttie

Frequently Asked Questions

Total 185

Number	Content	Title
Easy One Touch 5	71	How do I use the dashboard pad? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 347
	The black dashboard pad is to be used when mounting to the dashboard (you don't need it if you are mounting to glass). It creates a smooth matte finish that is ideal for the mount to adhere to. It also protects your dashboard from any possible damage. It should go on the dashboard first- sticky side down. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	70	Is the Dashboard Pad reusable? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 322
	No, the dashboard pad is one time use only. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	69	How do I remove the suction cup from its mounted position? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 3168
	The first few times it may be hard to remove from applied surface. To safely remove, we suggest the following steps: Release the locking lever. Pull on the tab of the suction cup to allow some air in and then pull up slowly. If you feel some resistance, gently slide dental floss, a credit card (at your own risk) or a putty knife under the suction up to help break the seal. If there's still resistance, try 'Goo Gone' to loosen the adhesive. Once the seal is broken, peel the rest of the suction cup from the surface. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	68	Does the Velox Wireless Air Vent Mount work on circular air vents? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 343
	The Velox Wireless Vent Mount is designed to work with flat air vent blades, as shown in image below. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	67	How do I remove the dashboard pad? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 963
	What we advise that when trying to remove the sticky pad, is to pull up the little tab that is attached to the sticky pad, and gently slide a credit card or a putty knife underneath it at the same time. This breaks the seal, and makes it much easier to remove. If there's still resistance, try 'Goo Gone' to loosen the adhesive. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	66	Can I fast charge with the Velox Wireless Air Vent Mount? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 349
	Yes, it will charge at a rate of 7.5 W. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	65	How does the Velox Wireless Air Vent Mount work? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 394
	The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone's 12 and 13 MagSafe models; providing a secure hold and optimal alignment for wireless charging. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	64	Does the Velox Wireless Air Vent Mount come with metal plate kit? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 328
	The Velox series was created with an inbuilt ring-shaped magnet that connects to the magnet embedded into the internal engineering of iPhone 12 and 13 models. There isn't a metal plate kit included. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	63	Is it possible to remove the cable from the Velox Wireless Air Vent Mount? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 420
	No, the cable is not detachable. Have more questions? SUBMIT A REQUEST >
Velox Wireless Air Vent Mount	62	Can the Velox Magnetic Wireless hold my phone in landscape mode? Bae Minseong \| 2022.01.28 \| Votes 0 \| Views 339
	Yes, it has a 360-degree adjustable robust ball joint for optimal viewing angles. Have more questions? SUBMIT A REQUEST >