FAQs

Frequently Asked Questions

Total 185

Number	Content	Title
Easy One Touch Connect Pro	41	Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa? Bae Minseong \| 2022.01.13 \| Votes 0 \| Views 217
	Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone. Have more questions? SUBMIT A REQUEST >
Easy One Touch Connect Pro	40	Can I turn Alexa off? Bae Minseong \| 2022.01.13 \| Votes 0 \| Views 220
	Alexa can be muted with the Mute Button on the back of the device. When Alexa is muted the device is not listening. Have more questions? SUBMIT A REQUEST >
Aivo Connect	39	How does the Automatic Mounting system work? Bae Minseong \| 2022.01.13 \| Votes 0 \| Views 210
	Sidearms on mount automatically open via silent step motor when the phone is detected in front of the proximity sensor on the mount. Once the phone is placed in the mount, the arms will automatically close after one second. Qi wireless charging will start immediately. Buttons behind the cradle arms on both sides of the device can open and close the arms. One or both buttons can be pressed. Please note: The Qi receiver coil is generally located in the center area of the phone. Check with the manufacturer of your phone for a specific Qi Coil location. Please refer to the Aivo Connect manual for visual examples. Have more questions? SUBMIT A REQUEST >
Easy One Touch Wireless 2	38	Does the Easy One Touch Wireless Charging Mount work in landscape as well? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 236
	Yes, the landscape is simple as just turning the main mount is a ball joint, so it can easily swivel around. Have more questions? SUBMIT A REQUEST >
N/S	37	Does the Qi wireless charger have to always be plugged in to be charging your phone? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 219
	Yes, the device needs the power to supply the Qi. The phone must also be in the cradle to charge. Have more questions? SUBMIT A REQUEST >
N/S	36	Will Qi Wireless Car Mounts charge a device through a Popsocket? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 279
	No, unfortunately, a Popsocket will block the qi coil in the smartphone from connecting to the qi coil in our mount. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	35	What is the maximum width of a smartphone that an iOttie Easy One Touch 5 Mount can hold? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 209
	Our Easy One Touch 5 Series can hold up to 3.6 inches in width. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	34	What’s the difference between The Easy One Touch 5 series and the versions before? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 299
	We have developed the Easy One Touch 5 Mount to be more user-friendly in the following ways. WIDER COMPATIBILITY: New larger Easy One Touch Button and cradle allows for wider device & case compatibility. MAGNETIC CORD ORGANIZER: Users can now keep charging cables neatly organized by using the included magnetic tab, located on the bottom foot, to make any cable magnetically cling into place TELESCOPIC ARM IMPROVEMENTS: New Telescopic Arm extends from 5” to 8” for custom viewing angles. (Originally 6.5” with the Easy One Touch 4 Dash). REDESIGNED BOTTOM FOOT: Easier and secure to adjust by squeezing the spring button and pulling down. ENHANCED SUCTION CUP: Redesigned Suction Cup with an improved Sticky Gel Formula that provides a stronger, lasting hold. Have more questions? SUBMIT A REQUEST >
Easy One Touch 5	33	What is the ball size of the Easy One Touch 5 Mount? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 522
	The ball size of the Easy One Touch 5 is 17mm. Have more questions? SUBMIT A REQUEST >
Easy One Touch 4 Vent Mount	32	Is it hard to remove the Easy One Touch 4 Vent from the vent? Bae Minseong \| 2022.01.04 \| Votes 0 \| Views 211
	Not at all, untwist the screw holding the unit in place and slide the vent clip out off the vent. Have more questions? SUBMIT A REQUEST >

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