FAQs
Frequently Asked Questions
Total 185
Number | Content | Title |
Auto Sense
|
11 |
Does the power cord need to be plugged up for my Auto Sense to work?
Bae Minseong
|
2022.01.03
|
Votes 0
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Views 197
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The Auto Sense has a built-in battery and will stay on standby for up to 5 hours, when unplugged if fully charged. This allows the release and open mechanism function to work, however, it will not charge your phone when unplugged.
Have more questions?
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Auto Sense
|
10 |
How do I prevent my Auto Sense from overheating?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 239
|
Please try adjusting the telescopic arm under the dashboard surface to minimize heat. Please note that some smartphones have a temperature control feature that automatically turns off the device when exposed to high temperatures.
Have more questions?
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Auto Sense
|
9 |
Will the Auto Sense charge through a phone case?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 267
|
Yes, it's able to charge through the thickness of up to 5mm.
Have more questions?
|
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N/S
|
8 |
Can I just have Alexa on my phone? Why would I need a mount with Built-in Alexa?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 205
|
Due to regulation, cell phones cannot have their microphone enabled at all times. This means you will not be able to control Alexa with a wake word through the phone alone.
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N/S
|
7 |
Will Alexa use my data?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 202
|
Alexa needs an internet connection to be used. The device will use your phone’s date or use any wireless connection that is available. Message & data rates may apply.
Have more questions?
|
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Aivo Connect
|
6 |
What are the buttons for at the back of the Aivo Connect Mount?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 183
|
‘Back Left’ button – This is the Mute/Unmute button
‘Back Right’ button – This is the Invoke Alexa button. After Aivo Connect powers on, hold the Invoke Alexa button for 5 seconds to initiate Setup Mode. The LED Ring will pulse Orange as Alexa directs you to the Alexa App to add a new device. Please note that this button can also be used in place of the Wake Word when using Alexa.
Have more questions?
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Aivo Connect
|
5 |
My Aivo Connect Device is not fast charging. Why is that?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 207
|
Apple & Samsung will utilize standard charges to prevent the smartphone from overheating when applicable. Therefore, if you are using a GPS or listening to music while charging your device then you will obtain minimal charging.
PLEASE NOTE: Most manufacturers apply limitations if you use the phone and charge simultaneously which will prevent a fast charge. Manufacturers apply this limitation to keep the phone from overheating and degrading the battery and electronic components.
Have more questions?
|
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Aivo Connect
|
4 |
Is the Aivo Connect MagSafe?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 214
|
No, but Aivo Connect is compatible with all the latest Apple, Samsung, and Google devices.
Have more questions?
|
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Aivo Connect
|
3 |
Can I change the position on the Aivo Connect once I've placed it on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 235
|
The twist lock base is one-time use only; however, we do provide 2 of them so that you can remount if need be.
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|
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Aivo Connect
|
2 |
How do I install the Aivo Connect Mount on my dashboard?
Bae Minseong
|
2022.01.03
|
Votes 0
|
Views 228
|
1. Select desired mounting location on the dashboard and clean the surface prior to installation.
2. Remove adhesive cover from the bottom of twist locking base. With the arrow facing the driver, place it in the desired mounting area. *Press and hold firmly for 30 seconds to securely adhere.
3. Connect the Aivo Connect to the twist-locking base, with a 1/4 clockwise turn to lock into place.
4. Connect the power cord to the back of Aivo Connect and plug the charger into the car's power source.
Have more questions?
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Generic Product Questions
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Ordering & Shipping Questions
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Warranty & Return Questions
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