What are the metal plates for included in the iTap Vent Mount?
The metal plates attach the mount to the smartphone and or case. There
is an inner and outer plate.
What type of magnetics are used in the iTap Vent Mount?
The mount uses 6 Rare Earth Magnets which provides a 7lb pull force to give
users a strong grip.
How do you attach the iTap Vent Mount to your vent?
The vent mount includes a click lock and release button that
allows you to connect the mount to your vent strongly with just a click of a
How do I remove my device from the iTap Magnetic Vent Mount?
Due to strong magnetic force, please remove smartphone
device on an angle (left, right, up or down) to prevent mount from sliding off
of vent blade.
For the iTap Magnetic Vent Mount, where do I place the inner plate?
The inner plate goes in between smartphone and case. It uses
a very small amount of adhesive tape to secure it in place.
For the iTap Magnetic Vent Mount, where do I place the outer plate?
The outer plate goes on the outside of smart phone or case.
It uses an adhesive tape to secure it in place.
Does the iTap Magnetic Vent Mount interfere with phone quality?
As per testing The
magnet should not cause interruption to your smartphone's internet, cellular,
or navigation quality when in use.
Does the iTap Magnetic Vent Mount interfere with the compass on my smartphone?
There is a chance the compass maybe affected, however, once
you remove it from the mount it will return back to normal.
Do you offer separate plates for the iTap Magnetic Vent Mount?
At this time we do not, please refer back to this in the
What smartphones is the iTap Vent Mount compatible with?
The iTap can hold most smartphones and their cases.
What is the iOttie One Touch Locking Feature? The One Touch Locking Feature helps place your phone efficiently into the car mount without causing any struggle It makes it easy for the user to place their phone in and out of the car mount with just the push of a finger
What is the iOttie One Touch Release Feature?The iOttie One Touch Release Feature is on in the same with the locking feature, this provides a one handed release to make un-mounting your device as simple as possible
What is the iOttie sticky gel pad and how is it used?Our sticky gel pad guarantees the mount will stay put on most smooth surfaces Unlike almost all other car mount manufactures our sticky gel pad does not require a separate disc to mount within your car The sticky gel pad is made with a super strong sticky gel, which when locked, will vacuum into place and will not move
What is the diameter of the sticky gel pad?All car mounts sticky gel pad are 2.5 inches in diameter EXCEPT The Smart Tap Series which is 3 inches in diameter
What is the minimum-maximum device width all iOttie Car Mounts can hold?
Easy View 2(including
Easy Flex 2
Easy Flex 3
Tap iPad Mini
Easy Smart Tap iPad
Does the sticky gel pad stick on all surfaces?All our smartphone car mounts stick to most non curved textured surfaces because of our sticky gel pad It is made of a gel that will fill the air gaps that cause most other mounts to fail The special gel material is washable to regain its stickiness
What should I do if my Car Mont won’t stick? If your car mount does not stick, wash it with warm water and it is important to let the sticky gel pad air dry to bring it back to mint condition Also, if this is the first application, make sure to remove the plastic cover that is protecting the sticky gel pad
What phones are compatible with the Easy Flex Wireless?
How do I remove my car mount from its my desired location? The first time you try remove the mount it maybe a little hard to do. We suggest unlocking the car mounts lever and then pulling on the tab. If you cannot remove it from your desired location using the method above, we suggest using something small and thin such as a credit card or a plastic putty knife to break the seal. Once that seal is broken it is easy to remove from there. As time goes on it and the more you remove it the easier it gets.
Will you be able to charge your device while it is mounted?Yes, you can use all exterior ports, including charging your device while it is mounted
Where do you recommend placing the car mount?
We recommend using the car mount on the windshield to
assure maximum stickiness. Please double check your state on laws for mounting on
What is the warranty on the iOttie Car Mounts?
We offer a 1 year warranty for all of our car mounts?
What is the operating temperatures of your Car Mounts?-4°- 176°
Do any of your car mounts come in different colors other than black?
Yes, The Easy Flex 3 comes in White and Mint. Also, the Easy View 2 which comes in White, Red and Mint.
What is the GripFit Locking Feature?
A feature located on the Easy View 2 Car Mount that
provides a more universal fit for devices such as the iPhone 5s all the way up
to the Galaxy Note 3
What is the difference between all the iOttie Car Mounts?
Easy One Touch
Easy One Touch Note 2
Easy One Touch 2
Easy Flex 2/3
Easy Flex Wireless
Easy Smart iPad Mini Tablet
Easy Smart iPad Tablet
One Touch Locking
| O|| O|| O|| O|
One Touch Release
| O|| O|
Landscape to Portrait mode
| O|| O|
| O|| O|| O|| O|| O|
Several Adjusting Angles
Sticky Gel Pad
| O|| O|
| O||O|| O|| O|| O|
Can I change my mount between landscape and Portrait mode?
Yes, all of iOttie's Car Mounts can rotate 360 degrees to
get the perfect angle to view your phone
What are the specs for the Easy Flex Wireless?
Input: 12-24 V DC
Output: 12 V
Length: 4 inches (closed) 475 inches (open)
Width: 35 inches (closed) 425 inches (open)
Height: 32 inches
Weight: 64 oz
What comes with the Easy Flex Wireless?
Easy Flex Wireless Charging Car Mount (1)
Micro USB Charger (1)
Quick Start Guide (1)
Cord Organizer (2)
What is Qi charging?
Qi (pronounced "Chee") is an interface standard developed
by the Wireless Power Consortium for inductive electrical power transfer over
distances of up to 4 cm (1.6 inches) The Qi system comprises a power
transmission pad and a compatible receiver in a portable device To use the
system, the mobile device is placed on top of the power transmission pad, which
charges it via resonant
inductive coupling device is placed on
top of the power transmission pad, which charges it via resonant
What’s included with the Active Edge Bike & Bar Mount?
- 2 Spacers (one top, one bottom)
- 2 Rubber Cushions (1) 4mm (1) 2mm
- 1 Cradle
- 1 Bar Mount
What is the compatibility for the Active Edge Bike & Bar Mount? The Active Edge Bike & Bar Mount can hold devices and their cases from 2.25 inches up to 3 inches wide and up to 6.5 inches in height
What bar diameter will the Active Edge Fit? The Active Edge Bike & Bar Mount will fit any bar with a diameter between 0.85 in- 1.4 in (21.59mm- 35.56mm)
How do I adjust the bar mount for the Active Edge Bike & Bar Mount? The Active Edge Bike & Bar Mount includes separate rubber cushions and removable spacers in which you can interchange to see which one works best for your mounting location on the bar mount
How can I change the Active Edge Bike & Bar Mount from Portrait to Landscape?The Active Edge Bike & Bar Mount can be changed from portrait to landscape mode by releasing the cradle and re-connecting to the to change to landscape
How do I know if the bar mount and the cradle are connected on the Active Edge? Once you attach the bar mount to the cradle and hear a click that is how you know it is securely attached
How do I release the bar mount from the cradle on the Active Edge?
To remove the bar mount from the cradle, press the cradle release button located on the bar mount and slide the cradle off
How do I open the arms on the cradle on the Active Edge?You must press the cradle release button (releases the bottom 2 arms) as well as the retainer button (releases the top retainer arm)
How do I close the arms on the Active Edge?
You will have to manually close all arms to adjust for your devices perfect fit
Does the Active Edge Tilt?
It does not tilt on its own, you will have to adjust the bar mount in regards to the viewing angle you prefer
What colors does the Active Edge come in?
Electric Lime & Indigo Blue
What’s included with the iOttie Easy One Touch Universal Bike Mount Holder?
Included is the mount and Allen key, to aid in the
assembling of the mount
Does the Easy One Touch Bike Mount fit all handlebars?
The mount fits bicycle and motorcycle handle bars that
are 1¼ inches or less
What size devices can the Easy One Touch Bike Mount hold?
2.1-2.9 inches in
Does the Easy One Touch Bike Mount work without the protective band?
The safety of your phone cannot be guaranteed without the
use of the protective band
PLEASE NOTE: iOttie is not responsible for damage to any type of smartphone/device used in the bike mount with or without the protective band.
Can I change my Easy One Touch Bike Mount between landscape and Portrait mode?
Yes, all of iOttie's Car Mounts can rotate 360 degrees to
get the perfect angle to view your phone
What are the technical specs of the RapidVolt Car Charger?
Output Voltage: 5V
Output Current: 5 Amp
Weight: .7 oz
What is SmartCharge Technology?
SmartCharge Technology is when your
charging once the battery is full
What colors does the RapidVolt come in?
What devices does the RapidVolt work with?
and smartphone devices
How do I know if the RapidVolt is plugged in/working properly?
Once the RapidVolt is plugged in the O will display an LED ambient
How do I place an order on iOttie.com?
Add a product to your cart, you can either continue
shopping or check out. If you are finished please check out and fill out all
the information that follows
Do I have to create an account to place an order?
Yes, you will need to make an account on www.iOttie.com to place an order
Is there a discount I can use?
If you head over to our Facebook we have a 20% coupon code if you
like us! Also make sure to keep checking our Facebook for any promotions we may
Why did I get an e-mail to verify my billing and shipping address after placing an order?
To protect you as well as ourselves from fraud, if your billing
and shipping do not match we have to verify this information
Will I be receiving future contact with iOttie in the future?
Yes, iOttie calls their customers as a courtesy to see
how the product is working for them. We care about our customers!
I just placed my order, when will it ship out?
We have a 3 day lead
time- your order will ship out within 3 business days of you placing it
My order says delivered, but it is actually not here. What should I do?
Please contact directly to your local post office and explain the situation. They should then be able to help you in finding the specific
Please Note: iOttie is not responsible for lost or stolen packages
Do you offer free shipping?
We offer free shipping to all domestic, United States customers.
At this time international customers will have to pay a shipping fee. This can range from $15-$17 USD for standard USPS International First Class.
What type of shipping method is used when a replacement is shipped out?
We will use USPS First Class and USPS First Class International only.
Where does iOttie ship to?
iOttie Ships to the following locations. If your country is not on this list, please reach out to us and we may have a distributor in your location.
- Czech Republic
- Hong Kong
- The Netherlands
- New Zealand
- United Kingdom
- United States
What shipping options do you offer?
We offer USPS as well as FedEx
How can I track my order?
Each order will be provided a tracking number to trace
where the item is going.
PLEASE NOTE: Once an international shipment has left the US it will not be
The item states that it has been delivered when it was not, what do I do?
Please contact directly to the post office to see if they
have the product If they do not please wait about a day to see if it arrives
then contact us
How long does shipping take?
US Shipping- 3-7 business days
International Shipping 2-4 weeks
Tracking states “Electronic Shipping Information Received”
Please give the tracking about a day to update itself
once it originally ships If after several days it still says that there is most
likely a shipping error, please contact directly to USPS. If the tracking does not update within 2 weeks (10 business days) then please contact to our customer service department with your order number as well as tracking
Where is your Warehouse located?
Our warehouse is located in North Bergen NJ
Affiliated Logistics Provider
|PNPLine is our trusted affiliate in warehouse and distribution operations, and manages shipments to several of our global and domestic partners using a specialized IT system they developed themselves. With technology being the cornerstone of our company, it just seems natural to trust PNPLine with our valued shipments. Using an automated IT warehouse means less delay from the time an order is placed to the time it arrives at your door.|
What do I do if my tracking number is not updating?
Give the tracking number a week to update, if it still
has not updated please contact us at email@example.com
If someone purchases internationally will they be charged a customs fee?
There is a possibility you may get charged a customs fee
The buyer is responsible for paying any fee that may incur
When will my order ship?
iOttie has a 3 day lead time. Please allow 3 business days from order placement for the shipment to ship out.
How does iOttie handle returns?
If you are having an issue with your mount, please
contact customer service firstname.lastname@example.org
NOTE: Please make sure to have your order
number and or receipt of purchase available.
Products over $25 will be subject to
a restocking fee of 15%. Buyers will also have to pay return shipping. We only
accept buyer's remorse returns within the first 14 days of purchase.
The customer must provide proof of
Does iOttie pay return shipping?
The buyer pays return shipping if they do not want the
item. If the product is defective due to a manufacturing error we will provide
a shipping label.
How will we know when we will be receiving our replacement?
A customer service representative will provide you with a
tracking number upon shipping.
What if I bought from a Third Party Site?
Please contact directly to the Seller you had bought the
product from to find out their return and refund policy.
NOTE: We cannot give a refund for an order bought from a Third Party Site nor
honor warranty if it is purchased from an unverified seller.
How long does the warranty last?
iOttie currently provides a 1 year warranty on all iOttie
What is not covered under warranty?
Misuse, lack of care, mishandling, accidents, abuse or
other abnormal use
Damage due to improper/unauthorized repairs
A modified or altered product
Non-iOttie products (counterfeits)
Device or other property damage while using our mounts
What does the warranty cover?
Products that arrive damaged
Products that have a manufactures defect
Products that fail under normal use
How do I initiate a warranty claim?
with a valid order number as well as a clear explanation of the defect.
What if I have more warranty questions?
Please head over to the warranty section in the Support
section to see a full detailed explanation of iOttie's Warranty Statement