FAQs

Frequently Asked Questions

Total 185

Number	Content	Title
N/S	5	What is iOttie's Warranty Policy? Bae Minseong \| 2022.01.03 \| Votes 0 \| Views 304
	Based on the product, iOttie currently provides a 1 or 2-year warranty. Please make sure to check your product manual to double-check. Have more questions? SUBMIT A REQUEST >
Easy One Touch Wireless 2	4	What is the difference between the Easy One Touch Wireless Qi and the iOttie Easy One Touch 2 Qi Wireless Charging Mount? Bae Minseong \| 2021.12.29 \| Votes 0 \| Views 190
	We have developed the Easy One Touch Wireless 2 Mount to be more user-friendly in the following ways. The bottom feet on the mount cradle have a spring-loaded button with 3 settings. The feet can be positioned in the following ways: The first setting is for a small phone; the feet are all the way up The second, and middle setting is for extra-large phones without cases The last setting is for extra-large phones with a case; where the feet are all the way down There are cutouts in the arm pads so that the mount cradle arms do not press buttons on the sides of specific phones, for example, the Google pixel models. It is the only wireless series that we have that fast charges the Google Pixel phones (10W); please note, only CD and Vent mounts are certified by google The mount cradle arms extend a little longer and are designed to be a little sturdier The mount cradle arms open up to 3.7 inches wide, as opposed to 3.5 inches. There is a heat sync between the PCB board and coil to help eliminate issues with overheating It comes with a vent clip and CD connector combo Have more questions? SUBMIT A REQUEST >
N/S	3	Does iOttie pay warranty return shipping? Bae Minseong \| 2021.12.29 \| Votes 0 \| Views 234
	The buyer pays return shipping if they do not want the item. If the product is defective due to a manufacturing error we will provide a shipping label. Have more questions? SUBMIT A REQUEST >
N/S	2	Do I need to register a product under warranty? Bae Minseong \| 2021.12.29 \| Votes 0 \| Views 196
	iOttie does not require you to register your product under warranty! We just ask that in the case you need to claim a warranty you provide us with valid proof of purchase and an updated shipping address. Have more questions? SUBMIT A REQUEST >
iON Wireless Plus & Mini	1	What is the difference between iON Wireless Plus & iON Wireless Mini? Bae Minseong \| 2021.12.29 \| Votes 0 \| Views 180
	Besides the size of the units as seen below, the iON Wireless Plus also includes an additional USB-A port for charging an additional device. Have more questions? SUBMIT A REQUEST >