1. Return- Warranty Policy
a. iOttie, Inc. provides our customers with top rated, high quality products that are assured to satisfy the needs of our customers. At iOttie, Inc., it only offers manufacturer warranty for the products that are considered to be defective in physical nature. We reserve the right to refuse for return, and reserve the right to charge a restocking fee for damaged or incomplete returns. Therefore, when returning products, please e-mail us at cs@iOttie.com and contact our customer representatives before you decide to ship the product to us. Keep in mind that without consent from the iOttie, Inc., returns may not be applicable; therefore, it is crucial that our customers review the return policy with our representatives before furthering in any return processes. Please e-mail us at cs@iOttie.com for return confirmation.
PO BOX 567
Hackensack, NJ 07601
a. iOttie.com respects your privacy.
c. When the time comes for you to register or make a purchase, you will be asked number of business information questions and you will need to give answers to those questions. The information we collect will be the business registration and payment information. The registration information includes: your name, e-mail address, any business related information and other personal information. The payment information we collect includes: your billing address (all billing information), credit card numbers and expiration dates. All of the information gathered is very important for order processes and transactions to take place successfully without any complications.
d. Your collected information will be stored and tracked through the use of "cookies". Cookies are small text files (usually around 50 to 150 bytes and always less than 4kb) downloaded from a Web site by your browser. Some stay in your Random Access Memory and are deleted when you close your browser. Others are saved to your hard drive when you close your browser. They are used by Web site owners to remember your preferences and by advertisers to track your online habits, and target ads according to your interests. The use of the term "your" is a little misleading. It's not really "your" visits that are recorded, but "someone's." Cookies do not identify you, but they can keep track of your movements from page to page on a site. Cookies can't get information from your hard drive. They are not programs, just strings of letters and numbers.
e. Generally, all the information collected will help to improve our market, improve our content and product offerings and to customize our site's contents and service specifically for you. The registration information will be primarily used to contact you regarding your order and other additional services that might be of interest to you. Specifically, your e-mail address, mailing address, phone number may be used to notify you with surveys, product alerts, new service or product offerings and communications relating to our site. The Payment information will be shared with banks related to the transaction in order to successfully complete the purchasing process. iOttie, Inc. will not create a physical copy of your credit card information. While iOttie, Inc. provides recent technology to secure your information, this does not eliminate the risk of theft, loss or misuse. iOttie, Inc. is not obliged to you or any other person for any damages that might result from unauthorized use, publication, disclosure or any other misuse of payment information, including credit card information.
f. All information submitted is confidential and will not be sold, rented, loaned, or the like to any other third party. However, we reserve the right to disclose the collected information to relevant authorities where we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who may otherwise be causing injury to or interference with, the title, rights interests or property of iOttie, Inc., our users, partners, other web site users or anyone else who could be harmed by such activities.
g. We also have the right to disclose information in response to subpoena or other judicial order or when we reasonably believe that such disclosure is required by law, regulation or administrative order of any court, governmental or regulatory authority.
h. If we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
a. For us customers, our products are shipped via USPS Priority, UPS Ground in the continental United States, and offer free one time sample shipping. For International customers, our products are shipped via DHL international and/or customers' own shipping account. If you place your order before 12:00 pm eastern time, it will usually be shipped within 7~10 days of the date you place your order, not including weekends and holidays. Orders placed after 12:00 pm central time or over a weekend or holiday, will be processed the next business day and usually shipped within 7~10 days of being processed. International, Alaska, Hawaii and less accessible areas' orders require additional handling fees to cover processing of customs paperwork and special shipping arrangements, plus payment of actual shipping costs. Insurance is required and based on total package value.
b. iOttie, Inc. will not held responsible for lost items during the delivery process. If items are lost during the delivery process, all complaints and inquiries should be handled and cleared directly with the postal service personal. Once the items are shipped and tracking number is given, all responsibility is held by the postal service.
c. To lessen the complications and confusion, and to accelerate the shipping and handling process, we advise our customers to check for spelling, other typographical errors, and make sure the credit card information entered is correct. All labels and addresses are printed and copied exactly the way customers enter them during the order process. If this is the case, and the item becomes lost, iOttie, Inc. will not be held liable for the lost item.
4. Correcting Information
a. You can view your registration, payment, and other personal information. If you need to make changes to your information, you can modify them through your Account with iOttie.com.
5. Your Feedback and Questions
a. iOttie.com provides our customers with necessary products, but we also serve to assist, satisfy, and serve to make internet purchasing easy. We welcome all feedback on our products, customer service, and any criteria that our customers would like to speak on. Send us your comments, opinions, and any questions to our e-mail address at cs@iOttie.com. Our customer representatives will write back to you as soon as possible.